Phlebotomist II

Pay Range: $19.93hr - $21.36hr


Job Overview:


The Patient Services Representative II (PSR II) represents the face of the organization to patients visiting for health routines or insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares specimens for lab testing following established practices and procedures. Having direct contact with patients, the candidate creates an atmosphere of trust and confidence while explaining procedures and drawing blood specimens in a skillful, safe, and accurate manner. The candidate will demonstrate leadership behaviors while focusing on process excellence, sensitivity to confidentiality, and accurate patient information. The successful candidate may be assigned to a doctor's office, a patient service center, or as business needs dictate.


Responsibilities:

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Perform forensic and clinical specimen collection and processing duties with confidence, following established practices and procedures.
• Perform verification of patient demographic information and initials, including securing patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public in general.

Job Requirements:

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime.
• Committed to all policies and procedures including company dress code, employee health and safety, and core operational principles.
• Ability to make decisions based on established procedures and exercise good judgment.
• Must have reliable transportation, a valid driver's license, and a clean driving record, if applicable.
• Travel and flexible hours required to work across multiple locations and cover patient service centers or in-office phlebotomy locations with minimal notice.
• Capable of handling multiple priorities in a high-volume setting.
• Demonstrate superior customer focus, open and transparent communication with peers, supervisors, and patients, adaptability to change, and general operational knowledge.

Required Education:

• High school diploma or equivalent required.
• Medical training such as medical assistant or paramedic training preferred.
• Phlebotomy certification preferred; required in California, Nevada, and Washington.

Work Experience:

• 1-3 years of phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
• 2 years of experience in a patient service center environment preferred.
• Customer service experience in a retail or service environment highly preferred.
• Keyboarding and data entry experience.