HRIS Analyst - LMS Administrator

Job Description:POSITION SUMMARY:The HRIS Analyst & LMS Administrator role combines learning technology ownership with HR systems expertise to drive efficiency, scalability, and an exceptional Team Member experience. This role serves as the primary subject matter expert for Portillo’s Learning Management System (LMS), leading the design, administration, and continuous improvement of scalable, high-quality learning experiences within Workday. In addition, this role provides broad Workday support by optimizing business processes, handling system requests and issue resolution, implementing system enhancements, and ensuring data accuracy and integrity.This is a hybrid position based at the Portillo’s Restaurant Support Center in Oakbrook, Illinois with on-site presence required Tuesday through Thursday.CORE RESPONSIBILITIES:Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences:Family: Work together to make everyone feel at home, and we step up when someone needs helpServe as the primary owner and point of contact for the LMS (Workday), leading system design, configuration, updates, and ongoing maintenance to ensure a seamless user experienceManage end-to-end LMS operations, including course uploads, assignments, registrations, user enrollments, and certification programs (e.g., food safety, ServSafe), ensuring alignment with training plans and organizational needsEnsure all training is accurately assigned, tracked, and required within set timelines, including regulatory and compliance-driven deadlinesOwn and optimize Workday system messaging and alerts (e.g., notifications, reminders, and system communications), ensuring they are clear, timely, and aligned with training requirements and the overall Team Member experiencePartner with leaders and cross-functional teams to communicate training requirements, monitor effectiveness, and ensure compliance across all jurisdictionsProvide guidance, training, and support to Team Members and leaders on LMS and HRIS functionality, compliance requirements, and system-related processesMaintain, organize, and govern learning assets and supporting materials across learning platforms, ensuring content is current, accessible, and consistently structuredSupport and maintain Workday HRIS functionality with a focus on Learning, Talent, and Onboarding modules, while providing broad system support across other areas as neededLead and support LMS and HRIS-related projects, including building project plans, managing timelines, and partnering cross-functionally to deliver successful information/training and outcomesGreatness: We’re obsessed with being the best and work hard to continuously improve. Our greatness is rooted in Quality, Service, Attitude and CleanlinessOwn the continuous improvement of LMS and Workday systems by identifying opportunities, designing solutions, testing functionality, and driving successful implementationLead system testing and release management, including evaluating new features, coordinating upgrades, and guiding the business on adoption and impactMaintain high standards of data integrity, confidentiality, and system governance through audits, issue identification, and proactive resolution of gapsProvide expert-level production support by troubleshooting issues, resolving defects, and escalating appropriately to ensure timely and effective solutionsPartner with IT and external vendors to enhance system capabilities, support integrations, and ensure systems evolve with business needsManage LMS vendor relationships, serving as the primary point of contact for system enhancements, issue escalation, and coordinating timely resolution in partnership with IT and internal stakeholdersAnticipate business needs by analyzing workflows and requirements, translating them into scalable, efficient system solutionsEstablish and maintain clear documentation, including standard operating procedures, user guides, and FAQs, to support consistent and effective system useDrive accountability and results by managing LMS processes and performance, supporting strong participation and completion outcomesContinuously build expertise in LMS and Workday capabilities, staying current on system functionality and best practicesEnergy: We move with urgency and passion, while maintaining attention to detailDevelop and maintain LMS and Workday reports, dashboards, and data visualizations to track training completion, engagement, workforce metrics, and program effectivenessAnalyze data to generate actionable insights and recommendations that improve learning outcomes, system performance, and business decision-makingProduce and monitor compliance and audit reporting, ensuring adherence to regulatory requirements, internal policies, and industry standardsPresent insights to stakeholders in a clear, compelling way, translating complex data into meaningful, actionable takeawaysLead reporting and system readiness for upgrades and releases, including impact analysis, test planning, user acceptance testing, and validation of reporting accuracyMaintain strong attention to system security, compliance, and data governance, proactively identifying risks and recommending improvementsEvaluate learning technology trends and emerging tools, translating findings into concrete recommendations that improve learning effectiveness, engagement, and the overall Team Member experienceFun: We entertain our guests, we connect authentically, and we make each other smileBuild strong, positive relationships with internal partners, external vendors, and training providers, serving as a trusted and approachable point of contactDeliver responsive, people-first support by resolving HRIS tickets and LMS inquiries quickly, clearly, and with careAct as a go-to subject matter expert, helping Team Members navigate systems with confidence through guidance, education, and practical supportPartner cross-functionally to support training rollouts and key initiatives, ensuring a smooth, organized, and engaging experienceCollaborate with internal teams and external partners to support integrations and enhancements that improve connectivity and the Team Member experienceEngage in external communities (e.g., Workday Community) to share ideas, learn best practices, and bring back insights that elevate how we workContribute to a positive team environment by staying flexible, collaborative, and willing to jump in where neededMay support logistics for leadership development programs and events, helping bring learning experiences to life in a seamless and well-coordinated wayOther duties as assignedORGANIZATION RELATIONSHIPS:This position reports to Compensation & HRIS Manager and collaborates closely with the Learning & Development team, People leaders, as well as Legal, Operations, Payroll and Finance, Legal, Marketing, and Information Technology.REQUIRED QUALIFICATIONS:Educational Level/CertificationsBachelor’s Degree in business or related field preferredWorkday certifications in areas such as HCM and Learning preferredWork Experience, Qualifications, Knowledge, Skills, Abilities3+ years of Workday LMS administration and optimization experience with exposure to broader areas within WorkdayStrong analytical and reporting skills, with experience using Excel, Power BI, or other reporting toolsDemonstrated ability to build and analyze reports and dashboards to drive insights and decision-makingUnderstanding of data integrity, system governance, and compliance requirementsDetail-oriented with a focus on accuracy and continuous improvementAdvanced Microsoft Office skillsExcellent communication and collaboration skills to partner with cross-functional teamsAble to effectively handle multiple projects, meeting deadlines, and prioritiesProficiency in SCORM, xAPI, and other e-learning standards preferredExperience in the restaurant, hospitality, retail, or service industry preferredProficiency in eLearning tools (Adobe Captivate, articulate 360, Camtasia etc.), Responsive Design, Audio editing program, and Learning Management Systems preferredTravel RequirementOccasional travel may be required (up to 5%)Hot dog! The pay range for this role is $80,000.00 - $95,000.00 per year salary. Your actual compensation will depend on experience, location, and/or additional skills you bring to the table.This position is also served with:Participation in a discretionary bonus program based on company and individual performance, among other ingredientsA monthly technology reimbursementQuarterly Portillo’s gift cardsA bun-believable benefits package that includes medical, dental, and vision insurance along with paid time off, life insurance, and our 401(k) plan with a company matchLearn more about our benefits hereDISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity. #J-18808-Ljbffr Portillo's