Director of Customer Growth

Leading the Customer Growth initiatives across the Americas, the full-time remote Director of Customer Growth will be responsible for driving expansion through upsell and cross-sell, managing renewal uplift, and building a high-performance Customer Growth engine while collaborating with cross-functional teams. Key responsibilities Own the Americas Customer Growth commercial outcomes, focusing on expansion ARR and renewal uplift Lead the regional Customer Growth strategy, integrating Account Management and Renewal Management efforts Develop and coach the Customer Growth leadership team to establish a high-performance culture and achieve regional targets Required qualifications 5+ years of experience in Account Management, Customer Growth, or a related commercial post-sales role within a high-growth B2B SaaS environment Proven track record of achieving regional recurring-revenue targets and growing ARR through upsell, cross-sell, and renewal strategies Experience leading and developing managers and multiple commercial teams Strong proficiency with Salesforce and experience with revenue intelligence and forecasting tools Expertise in using AI and data to enhance seller prioritization and improve commercial outcomes