Dock Coordinator

Job Description

Job Description

The Dock Coordinator plays a key operational role supporting both warehouse and administrative functions. This position serves as the primary point of contact for drivers arriving at the facility, coordinates dock assignments, manages inbound/outbound schedules, maintains shipping/receiving documentation, and provides administrative support to ensure efficient and accurate warehouse operations.

This is an excellent role for individuals seeking hands-on experience across multiple areas of logistics with opportunities for growth and advancement.

• Serve as the primary check-in point for all inbound and outbound drivers.

• Assign dock doors and communicate load/unload instructions to warehouse staff.

• Maintain and update inbound/outbound schedules and records throughout the day.

• Coordinate with carriers, brokers, and transportation partners via phone and email.

• Review and audit packing slips, BOLs, delivery paperwork, and receiving documents.

• Enter accurate data into WMS/IMS systems and ensure records are properly maintained.

• Prepare, organize, and distribute invoices, purchase orders, and shipping documents.

• Support inventory accuracy by collaborating with the inventory team on discrepancies.

• Support daily office tasks including answering calls, organizing correspondence, and scheduling as needed.

• Communicate with internal teams regarding customer inquiries, service issues, or delivery questions.

• Assist with generating daily reporting, schedules, or documentation to support operations.

• Ensure smooth communication between warehouse, office, transportation, and customer service teams.

• Previous experience in a warehouse, dock, or hybrid warehouse/office environment preferred.

• Customer service experience is required; must be comfortable interacting with drivers, vendors, and partners.

• Proficiency with Microsoft Office Suite or Google Workspace (G-Suite).

• Experience with WMS/IMS/TMS software is a plus..

• Positive, professional demeanor with strong communication skills (written & verbal).

• High attention to detail, accurate recordkeeping, and strong organizational skills.

• Ability to multitask in a fast-paced environment and adapt to shifting priorities.