Senior Technical Program Manager

Role Description

New Relic is looking for a Senior Technical Program Manager to join our outstanding engineering organization! Technical Program managers play a vital role at New Relic leading the planning, execution, and delivery of large cross functional programs in support of our strategic objectives. The ideal candidate is a strong Program Manager with a senior-level understanding of cloud, engineering, software, and systems development lifecycles.

This TPM position will support Product-Led Growth (PLG) initiatives, contribute to measurement frameworks, and partner closely with engineering, design, data science, and business teams to deliver observability experiences at scale. The program will be focused on driving the end-to-end self-serve experience, from first visit through activation, retention, and expansion.

What you'll do

• Drive technical projects from ideation to delivery, including managing complex project schedules, removing roadblocks, and keeping processes running smoothly.
• Identify and operationalize the metrics and key performance indicators necessary to track progress, and drive issue resolution & mitigation at a granular level across the organization.
• Create and operationalize processes to transform the effectiveness of the organization with respect to meeting business goals.
• Drive effective communication, collaboration and commitment across multiple stakeholders and disparate groups with competing priorities.
• Work with teams to identify and handle our top risks and drive decisions to align leadership on the right level of risk for each project.
• Facilitate productive meetings from small (3-5 people) to large (100 people or more).

Requirements

• 8+ years of experience working on a software development team as a TPgM or engineering manager.
• Bachelor’s degree in computer science, computer engineering, or related field, or equivalent experience.
• 6+ years in project and program management.
• 6+ years delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment.
• Understanding of cloud architecture, microservices, data pipelines, ML/rule based models and API integrations to manage cross-platform dependencies.

Bonus points if you have

• Experience with Data-Driven Decision Making: Analyzing user funnels, churn metrics, and system performance logs to prioritize engineering backlogs.
• Familiarity with PLG concepts, experimentation, and metrics.
• Familiarity with monetization and billing platforms.
• Proven ability to integrate AI into existing workflows.
• Can anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.
• Can drive programs with a significant amount of ambiguity and facilitate definition and clarity.
• Excellent written and verbal communication skills, including experience communicating with senior leadership.
• Inquisitive with technical and business skills to understand, test, and challenge while working harmoniously with the business and technology owners.
• A good understanding of the New Relic platform and its capabilities.
• Experience working with remote & distributed teams.
• Prior experience with high-growth companies.

Benefits

• Healthcare, dental, vision, parental leave and planning, and mental health benefits.
• 401(k) plan and match.
• Flex time-off.
• 11 paid holidays.
• Volunteer time-off.
• Other competitive benefits designed to improve the lives of our employees.