Specialist-Registration I

Registration Specialist

Location: Epler Parke Onsite

Hours: 6:30 AM 6:00 PM

Schedule: 8-hour shifts with rotating opening and closing days

Position Overview

The Registration Specialist plays a critical role in facilitating smooth patient flow from point of entry through completion of their appointment. This role ensures accurate registration, scheduling, financial documentation, and patient communication in a timely and professional manner, supporting both patient experience and optimal reimbursement outcomes.

Key Responsibilities

• Facilitate patient flow from arrival through departure in a timely and professional manner
• Check patients in and out efficiently and accurately
• Schedule patient appointments following established guidelines
• Obtain and verify demographic, insurance, and financial information
• Complete pre-registration and preparation tasks
• Explain charges, policies, and procedures to patients
• Appropriately direct patients and visitors
• Effectively manage pool messages
• Communicate clearly and professionally with patients and team members

Performance Benchmarks

Within 3-6 Months

• Accurately and efficiently check patients in and out
• Schedule appointments correctly following guidelines
• Complete pre-registration and preparation tasks independently
• Process paperwork accurately
• Communicate effectively with patients and team members
• Manage pool messages efficiently

Within 12 Months:

• Consistently adhere to the established "10 Elements" performance standards: "A Remarkable Patient Experience"

Interactions

• Primarily interacts with patients
• Limited interaction with SPAC team members via phone
• Minimal collaboration with other departments
• Will interact with other team members in the office

Skills for Success

• Strong attention to detail with the ability to complete tasks correctly the first time
• Ability to manage multiple responsibilities and meet deadlines
• Customer-focused mindset with strong communication skills
• Comfortable learning new systems and workflows

Helpful Systems & Tools Experience

• Cerner
• WPS / CSnap
• Microsoft Office (Word, Excel, PowerPoint)

Onboarding & Training

• Approximately 3-week onboarding period
• Initial IUH training followed by hands-on shadowing with the team
• Gradual transition into patient check-in responsibilities with guided support
• Ongoing "at-the-elbow" support from the team lead throughout onboarding

Culture

• Friendly
• Collaborative
• Flexible
• Supportive team environment

Qualifications

Required:

• High School Diploma or GED
• Basic proficiency in MS Office (Word, PowerPoint, Excel).

Preferred:

• Previous experience in a healthcare setting
• Ability to learn and retain medical coding concepts (ICD-10, CPT)
• Knowledge of medical terminology and clinical practices
• Experience interpreting insurance information