Specialist-Registration I

Job Description

Schedule: MondayFriday, 8:30 AM5:00 PM Location: Riley Pediatric Care Center

Position Overview

The Registration Specialist plays a vital role in delivering a positive, supportive, and efficient check-in experience for pediatric patients and their families. Working with children requires patience, warmth, and strong communication skills to help young patients feel safe and comfortable while ensuring caregivers receive clear and accurate information regarding follow-up care.

This role supports smooth patient flow, reduces stress at the conclusion of visits, and reinforces a family-centered care experience. By combining attention to detail with compassionate customer service, this position contributes to high patient satisfaction, clinic efficiency, and overall quality of care.

Key Responsibilities

• Facilitate patient flow from check-out through departure in a timely, accurate, and professional manner
• Verify and update patient demographic, insurance, and financial information
• Schedule follow-up appointments and provide clear next-step instructions to caregivers
• Interview patients/caregivers to obtain required medical or administrative information
• Explain hospital and departmental policies, billing, and charges
• Answer incoming calls and direct patients and families appropriately
• Collaborate with clinical, scheduling, billing, and front-desk teams to ensure seamless care coordination

12-Month Success Benchmarks

Child-Focused Communication Demonstrates warm, age-appropriate communication with pediatric patients while clearly and calmly supporting parents or guardians.

Customer Service & Empathy Provides compassionate, patient-centered service during potentially anxious moments at the end of a visit.

Attention to Detail & Accuracy Maintains accuracy in registration, scheduling, documentation, and insurance verification in a fast-paced clinical setting.

Adaptability & Emotional Intelligence Adjusts approach based on a child's age, temperament, and emotional state while maintaining professionalism.

Workflow & Time Management Efficiently manages check-out processes to support patient flow, minimize wait times, and coordinate care effectively.

Skills for Success

• Proficiency with Microsoft Office applications (Outlook, Word, Excel)
• Experience using Cerner or other electronic health record (EHR) systems preferred
• Strong communication skills with the ability to remain calm and empathetic
• Attention to detail and ability to multitask in a busy pediatric environment
• Collaborative mindset and comfort working with both clinical and administrative teams

Top performers consistently demonstrate exceptional child-friendly communication, empathy toward families, adaptability, and strong organizational skills.

Team Culture

The team is collaborative, supportive, and family-centered, with a shared commitment to creating a welcoming experience for children and their caregivers. Team members value kindness, flexibility, open communication, and helping one another succeed in a fast-paced pediatric setting.

Onboarding & Training

Onboarding includes orientation to pediatric workflows, training on Cerner and check-out processes, and shadowing experienced staff to support a smooth and confident transition into the role.

Required & Preferred Qualifications

• High School Diploma or GED required
• Relevant experience in a healthcare setting preferred
• Ability to learn and retain medical coding concepts; experience with ICD-10 and CPT coding preferred
• Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred
• Basic proficiency with Microsoft Office applications, including Word, PowerPoint, and Excel