Specialist-Registration I

Schedule & Location Schedule: Monday–Friday, 9:00 AM – 5:00 PM (Onsite) Location: Riley Carmel Role Overview This role supports daily office operations with a focus on scheduling, patient flow, and front-end workflows. The team environment is highly collaborative, with a strong emphasis on communication and teamwork. Onboarding & Training First 6 weeks: Structured, formal onboarding Post-6 weeks: Continued development with an assigned mentor Includes shadowing and side-by-side training with an experienced team member or manager Performance Benchmarks 3 Months: Continues partnership with mentor, building confidence 6 Months: Increasing independence while still seeking guidance as needed 12 Months: Fully independent and effectively managing workflow Top Responsibilities Scheduling appointments and managing calendars Patient check-in/check-out processes Messaging and communication coordination Document scanning and record management Frequent interaction with clinical team members and providers Skills for Success Experience with EHR systems (e.g., eCare, Cerner) Bilingual (English/Spanish) preferred Strong adaptability and ability to multitask in a fast-paced environment Collaborative, team-oriented mindset Key Responsibilities (Expanded) Facilitate patient flow efficiently and professionally from arrival through departure Collect and verify accurate demographic and financial information to support reimbursement and clinical outcomes Schedule appointments and gather appropriate medical information Explain departmental policies, procedures, and associated charges Enter and validate charges in appropriate systems and collect payments when necessary Answer incoming calls and direct patients and visitors appropriately Qualifications Required: High School Diploma or GED Preferred: Relevant healthcare experience Knowledge of medical terminology and clinical workflows Experience interpreting insurance information Familiarity with medical coding (ICD-10, CPT) Technical Requirements Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr Indiana University Health