Account Representative I

Account RepresentativeThe Account Representative is responsible for managing assigned customer accounts and delivering a high-touch, luxury-level service experience. This role serves as the primary liaison between the company and its customers, ensuring requests are handled efficiently, issues are resolved promptly, and client relationships are maintained to the highest standards.Primary Duties and ResponsibilitiesClient Relationship Management (35%)Serve as the primary point of contact for assigned clients, ensuring a seamless and elevated customer experienceBuild and maintain long-term, trust-based relationshipsUnderstand client needs and provide tailored support and guidanceCustomer Experience & Support (25%)Respond promptly to client and sales rep inquiries, requests, and concernsResolve issues with professionalism, discretion, and attention to detailAnticipate client needs and proactively provide solutions and recommendationsAccount Management & Coordination (15%)Support account maintenance activities, including status updates and service coordinationEnsure accurate handling of client requests, orders, and follow-upsAct as a liaison between clients and internal teams to ensure execution and follow-throughLuxury Brand Representation (15%)Deliver a white-glove, personalized service experience aligned with luxury brand standardsMaintain expert-level knowledge of products, craftsmanship, and brand positioningRepresent the brand with professionalism, polish, and attention to detailCross-Functional Collaboration (5%)Partner with internal teams (Customer Care, Marketing, Operations) to support a seamless client experienceParticipate in monthly in-office collaboration sessions and trainingsShare client insights and feedback to support continuous improvementAdministrative & Reporting (5%)Maintain accurate account records and client interactions in CRM systemsTrack service activity and provide updates as neededPrepare basic reports, documentation, and client communicationsEducation and Experience Profile2–5 years of experience in customer service, account coordination, or client support rolesStrong communication and interpersonal skillsAbility to manage multiple priorities in a fast-paced environmentProficiency with CRM systems and standard business tools (Outlook, Teams, Excel, Salesforce)Ability to work independently in a remote setting while maintaining accountabilityRequired SkillsStrong relationship-building and communication skillsExceptional customer service mindset with attention to detailHave strong organizational skills and the ability to prioritize tasksAbility to manage multiple client relationships independentlyProficiency in CRM systems and digital collaboration toolsThe work environment is office hybrid.The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.ASSA ABLOY is an Equal Employment Opportunity employer.