IS Business Analyst - CSB (SFPUC) - 1052

Job Description Project: Power Business and Systems - Document Business Process Implementation Project Position Summary The 1052 Power Business and Systems Support Analyst serves as a key business and technology partner supporting the Oracle Customer to Meter (C2M) platform and Retail Electric Customer Service operations. This role is responsible for analyzing business processes, supporting system enhancements, ensuring data integrity, developing reports and analytics, coordinating with vendors and stakeholders, and driving continuous process improvement across utility billing and Retail Electric customer service functions. As a Subject Matter Expert (SME) for Oracle C2M and related meter-to-cash processes, the analyst collaborates with business users, technical teams, vendors, and leadership to ensure reliable system performance, regulatory compliance, operational efficiency, and informed decision‑making. Essential Functions Business and Systems Analysis Analyze Oracle C2M data, functionality, integrations, and business processes to support operational objectives and ensure regulatory compliance. Gather, document, and validate business requirements from stakeholders and end users. Develop business requirements, use cases, user stories, process flows, and functional specifications for system enhancements and projects. Evaluate proposed system and process changes and provide recommendations based on business impact, risk, and operational needs. Identify opportunities for process improvement, automation, and operational efficiencies. Application Support and System Administration Support the ongoing operation, maintenance, and enhancement of the Oracle C2M Customer Information System and related utility billing applications. Monitor system performance, data quality, and integrations to ensure system reliability and accuracy. Investigate, troubleshoot, and resolve application, data, and process issues. Coordinate with vendors, technical support teams, and internal stakeholders to resolve incidents, outages, and service requests. Escalate issues appropriately and facilitate timel #J-18808-Ljbffr City and County of San Francisco