Operations Manager

Operations Manager

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading operational excellence of the Restaurant and upholding Raising Cane's standards and culture in all areas of Restaurant operations.

Your Impact and Responsibilities:

• Purpose of the position:
  • Executes Restaurant operations functions
  • Acts as manager on duty and opens and closes the Restaurant
  • Manages cash handling and ensures accountability
• General to the role:
  • Enforces Raising Cane's policies and standards
  • Executes shift management meeting Raising Cane's operations and safety standards
  • Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
  • Deploys Crewmembers during a shift
  • Provides exemplary customer service
  • Utilizes reward and recognition program for the Crewmembers in the Restaurant
  • Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
  • Ensures cleanliness of the Restaurant and ensures the facility is in good working order
  • Completes other duties as assigned

Essential Functions:

• Lift and carry up to 50 lbs., bend, kneel, twist, and reach overhead or below the waist
• Navigate stairs, move quickly, and stay on your feed throughout the shift
• Take orders accurately, process payments efficiently, and communicate clearly
• Work safely around hot cooking equipment, cleaning supplies, and common ingredients like oil and flour
• Maintain a clean, safe Restaurant while following all food safety and company procedures
• Occasionally drive on behalf of the Company for work-related purposes (e.g., picking up product for the Restaurant) when required by business needs (e.g., when a salaried leader is on a leave of absence or there is a role vacancy)

Required Qualifications:

• Must be 18 years of age or older
• High school diploma or equivalent required
• 3+ years of Restaurant or retail management experience
• Possess a valid, state-issued driver's license
• Must complete all required Raising Cane's company training programs
• Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
• Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
• Self-driven, flexible, and energetic with strong analytical, written and verbal communication skills
• Able to recognize and analyze problems, set goals, create and convert plans into action to solve problems
• Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly

Preferred Qualifications:

• New Restaurant opening experience