Case Manager - Case Management Program

Job Description

Job Description

Salary: $61,000-$66,416

THE NEIGHBORHOOD SELF HELP BY OLDER PERSONS PROJECT, INC.

975 KELLY STREET SUITE 401 BRONX, NEW YORK 10459-3477

Tel: View phone number on ziprecruiter.com Email: View email address on ziprecruiter.com

Job Title: Case Manager
Department/Program: Case Management
Reports To: Program Director, Assistant Director and Team Leader
FLSA Status: Exempt
Work Location: Hybrid & 1 day a week at 975 Kelly Street Bronx, NY, NY 10459
Salary Range: $61,000-$66,416

About SHOPP:
Neighborhood Self-Help by Older Persons Project (SHOPP) enhances the strength andresilience of individuals, regardless of age or ability, through innovative programs and supportempowered to lead fulfilling lives with meaningful connections and purpose, while servingdiverse communities with dignity, respect, and cultural responsiveness.

Position Summary:
The Case Management Program currently follows a temporary hybrid work schedule.Effective June 8, 2026, Case Managers are required to report to SHOPPs main officelocated at 975 Kelly Street BX NY, one (1) scheduled day per week, in addition to attending required in-person trainings, meetings, supervisory sessions, andorganizational events as assigned. In the event an employee has an emergency orpreapproved PTO and is unable to report on their designated in-office day, an alternatein-office workday must be scheduled and approved within the same workweek to meetoperational needs. Remaining workdays may be conducted in a hybrid format, includingremote work from home and/or field-based work in the community, such as client visits. Thischange is due to program renovation of new permanent site and will remain in effect until furthernotice.

The position requires regular in-person home visits throughout the South Bronx community andmay require walking up and down stairs. Employees must maintain the ability to travel within thecommunity and fulfill all client-facing and operational responsibilities in a timely and professionalmanner. Equipment ranging in weight up to 5 lbs. may be necessary to travel with for homevisits.

Staff working a hybrid schedule are expected to remain fully available and accessible duringstandard business hours, Monday through Friday from 9:00 AM to 5:00 PM. This includesmaintaining active communication, participating in meetings with cameras on when requested,responding to client and program needs in a timely manner, and being available for client2emergencies, home visits, field work, and other in-person responsibilities as needed. The hybridschedule may include field-based work, one required in-office day, and remote workresponsibilities, while ensuring consistent coverage and support to clients and the program.Neighborhood SHOPP reserves the right to modify work schedules, reporting expectations, andhybrid arrangements based on programmatic, operational, client, or organizational needs at anygiven time.

Essential Functions and Responsibilities:

The following duties are representative of the essential functions of this role and are not exhaustive.

Role-Specific Responsibilities

• Hybrid staff are expected to remain fully available and accessible during standardbusiness hours, Monday through Friday from 9:00 AM to 5:00 PM. This includesmaintaining active communication, participating in meetings with cameras on,responding to client and program needs in a timely manner, and being available forclient emergencies, home visits, field work, and other in-person responsibilities asneeded;
• The hybrid schedule includes field-based work, one required in-office day, and remotework responsibilities, while ensuring consistent coverage and support to clients and theprogram;
• On a rotation basis, serve as the back-up Intake Worker and conduct intake screeninginterviews with referral sources and/or clients;
• Maintain a caseload as assigned by the Social Worker Team Leader;
• Conduct in-home assessments to identify goals, available resources, and strengths,eligibility for benefits and entitlements, and need for long-term services. Equipmentranging in weight up to 5 lbs. may be necessary to travel with for home visits;
• Establish a collaborative helping relationship with clients and family support systems thatuphold the dignity and self-determination of the older adult;
• In collaboration with the supervisor, develop initial and long-term care plans; recommendservices and monitor waiting lists;
• Maintain regular bi-monthly contact with the client and informal supports for mutualevaluation and monitoring the adequacy of care plans and service delivery in a timelymanner;
• Provide crisis intervention services and assist clients in the development of emergencycontingency plans;
• Maintain complete and well-written documentation of case records in STARS;
• Communicate with referral sources and other community resources to ensure timely andappropriate service delivery;
• Provide client education and advocacy; Actively assist in timely referrals/ applications/recertifications to other non-DFTA service providers to ensure the conservation of limitedresources;
• Determine cases eligible for termination and close within the guidelines of programprocedures;
• Complete a minimum of 16 hours of annual training;
• Work as part of a team focusing on collaboration, cooperation, and shared staff roles and3case assignments;
• Participate in SHOPP staff training programs, staff meetings, and other meetings asassigned;
• Involvement in a supervisory relationship with the supervisor and accept peer-to-peersupervision;
• Conduct self-assessments for probationary and annual performance evaluations;
• In collaboration with the team, develop work/off-site schedules;
• Request leave time and petty cash in a timely manner;
• Maintain complete program records in a timely manner along with reports required fordocumentation and statistical reporting for funding sources;
• Conduct outreach, informational and program presentations to community groups;represent SHOPP at interagency coalitions, professional venues;
• Identify socially isolated older adults and refer to the Friendly Visiting Program;
• Communicate with the Friendly Visiting Coordinator or assigned volunteer as needed;
• Assist with community public relations and promotion of SHOPP and SHOPP events;
• Perform other tasks as assigned by the Program Director/Assistant Program Director.
  

General Responsibilities

• Participate in supervision, team meetings, and organizational initiatives
• Maintain compliance with SHOPP personnel policies, procedures, and funderrequirements
• Complete accurate and timely documentation, reporting, and administrative tasks
• Support program and organizational goals and meet established deadlines
• Demonstrate professionalism, accountability, and responsiveness in all aspects of work
• Work independently and collaboratively to support team and program success
• Demonstrate flexibility in supporting evolving program and organizational needs

Qualifications Required:

• Bachelors degree in social work from an accredited school and experience in a socialservice setting.
• Experience working in a social service or community-based setting.
• Essential competencies, knowledge, and skills include advocacy, brokerage, carecoordination, communication, problem-solving, collaborative teamwork, and dedicationto empowerment and strength-based social work practice.
  

Preferred:

• Knowledge and experience with the older adult population and community-based
• Bilingual in English and Spanish.
• Proficient in computer systems, case documentation, and data entry.
• Familiarity with VIVE system preferred.

Core Competencies:

This role is evaluated based on the following competencies:

• Job Knowledge: Demonstrates understanding of role responsibilities, programrequirements, and applicable systems.
• Collaboration & Teamwork: Works effectively with colleagues, partners, andcommunity stakeholders.
• Efficiency & Effectiveness: Completes work accurately, timely, and contributes toproductivity and process improvement.
• Mission & Vision Alignment: Demonstrates commitment to SHOPPs mission andintegrates values into daily work.
• Problem Solving: Identifies challenges and implements thoughtful, practical solutions.
• Communication: Communicates clearly and professionally with internal and externalstakeholders, demonstrating strong written, verbal, and active listening skills.

Physical and Work Environment Requirements:

• The physical demands described here are representative of those that must be met tosuccessfully perform the essential functions of this role. Reasonable accommodations may bemade to enable individuals with disabilities to perform these functions.
• Ability to sit, stand, and move throughout the workday
• Ability to travel to SHOPP locations and community sites as required
• Ability to work in office, community, and field-based environments
• Ability to lift and carry items up to 5 pounds
• Ability to walk, climb stairs, and navigate various environments
• Ability to attend community events, including evenings and weekends
• Ability to work in varying weather conditions
  

Work Schedule and Travel:

• Typical work schedule: *Monday through Friday from 9:00 AM to 5:00 PM*
• Evening/weekend requirements (if applicable)
• Travel between sites or community locations (if applicable)

Disclaimer:
This job description is intended to describe the general nature and level of work being
performed. It is not intended to be an exhaustive list of all duties, responsibilities, or
qualifications. SHOPP reserves the right to modify this job description at any time.

Background Check Notice:
All offers of employment are contingent upon the successful completion of a background check.

SHOPP is an equal-opportunity employer that fosters a diverse, inclusive, and respectful workplace. Incentive Benefits: Commuter Benefits, Dental Insurance, Employee Discount, Flexible Spending Account, Health Insurance, Life Insurance, Paid Time Off,403(b) Retirement Plan,Vision insurance.

Equal Opportunity Employer:
SHOPP is an equal opportunity employer and fosters a diverse, inclusive, and respectful
workplace.