Service Technician II

divh2Service/Repair Technician 2/h2pThe Service/Repair Technician 2 possesses fundamental knowledge and has demonstrated mechanical and electrical aptitude with troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support./ppEssential Duties and Responsibilities for All Technician Levels/ppThese are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned./pulliInstalls mechanical and electrical commercial food equipment and assists in more advanced installs as needed./liliMaintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or on time and material (i.e., TM) basis./liliAbility to interpret and follow schematic diagrams./liliDemonstrate knowledge of sequence of operations for multiple operating modes./liliCompletes and documents preventative maintenance on mechanical and electrical commercial food equipment./liliImplements and supports standard operating procedures outlined in Hobart Service safety manuals and programs./liliSupports branch and organization financial objectives by providing a quality customer experience./liliMaintains current organization, industry, and equipment knowledge./liliResponsible for assigned company assets including vehicle, tools, and inventory./liliFollows the companys safe driving and other applicable policies./li/ulpQualifications/ppThe requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./ppEducation and Work Experience/pulliHigh school diploma or GED and 2-4 years of electrical and mechanical experience, or/liliHigh school diploma or GED and 0-2 years of HVACR service experience with an EPA certification, or/liliVocational certificate in HVACR/li/ulpDesired Education/Experience/pulliAssociates degree or Vocational Certificate is preferred./liliExperience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred./li/ulpCertificates and Licenses/ppPosition/Location dependent. Industry certification is highly desirable./ppJob Specific Knowledge/ppTo perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job./pulliMechanical Aptitude demonstrates mechanical and electrical aptitude to operate and troubleshoot equipment. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)/liliCustomer Service - highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers./liliProblem Solving - fundamental role in finding ways to address all types of problems by having a good approach to a problem without being ineffective, favoring or causing painful consequences./liliSafety at Work - learns to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury to themselves, or others./li/ulpCompetencies/ppTo perform the job successfully, an individual should demonstrate the following competencies./ppTechnical and Analytical Skills/pulliAbility to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures./liliUnderstanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions)./liliCompiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads)./liliBasic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel./li/ulpQuality/pulliDemonstrates accuracy and thoroughness./liliLooks for ways to improve and promote quality./liliApplies feedback to improve performance./liliMonitors own work to ensure quality./li/ulpQuantity/pulliMeets productivity standards as set by Customer Facing Metrics (CFMs)./liliCompletes work in timely manner./liliStrives to increase productivity./liliWorks quickly./li/ulpAttendance/Punctuality/pulliIs consistently at work and on time./liliEnsures work responsibilities are covered when absent./liliArrives at meetings and appointments on time./li/ulpDependability/pulliFollows instructions, responds to management direction./liliTake responsibility for own actions./li/ulpTeamwork/pulliBalances team and individual responsibilities./liliExhibits objectivity and openness to others views./liliGives and welcomes feedback./liliContributes to building a positive team spirit./liliPuts success of team above own interests./liliAble to build morale and group commitments to goals and objectives./liliSupports everyones efforts to succeed./liliRecognizes accomplishments of other team members./liliKeeps commitments./liliCommits to extended hours of work when necessary to reach goals./liliCompletes tasks on time./li/ulpSafety/pulliAbility to read and understand safety guidelines of the business./liliAbility to approach job responsibilities with an emphasis on safety, efficiency, and quality./liliPerforms periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced./liliDemonstrates a comprehensive knowledge of company products and services./liliCompletes required safety training./li/ulpTime Management and Communication Skills/pulliPrioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame./liliDemonstrated ability to communicate orally with individuals from within and outside the organization./liliDemonstrates crisis/conflict resolution skills./liliAbility to self-motivate and take direction from senior technicians and management./liliThrives in multi-tasking environment and can adjust priorities quickly./li/ulpPhysical Demands Work Environment/ppThe physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./ppPhysical Demands/pulliLift up to 75 lbs with or without assistance/liliClimb up to 10 ft with an A-frame ladder/liliOccasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet/liliExtensive walking 3-5 miles / day/liliExtensive driving 5-6 hours/day/liliKneel, squat, bend, push/pull/liliMove in different positions to accomplish tasks in various environments including tight and confined spaces/liliOperate motor vehicles or heavy equipment/liliOperate machinery and/or power tools/li/ulpWorking Conditions/pulliOffice facility and customer facilities (including commercial kitchens of various types of businesses)/liliExposure to noise, heat, cold, slippery, wet dirty conditions may occur/liliTravel requirement up to 50% of time/li/ul/div