General Manager

Job Summary

Plans, directs, and manages the operational functions.

Essential Job Functions .

• Is responsible for revenue and operational profit target achievement.
• Provides proactive employee relations management, including
• Employee retention
• Employee satisfaction
• Promotion of company culture
• Process improvement
• Oversees warehouse staffing, including
• Hiring
• Termination
• Discipline
• Training
• Identifies opportunities for business improvement and develops/implements plans to ensure continuous improvement.
• Manages the process of tracking and publishing all Key Performance Measures both internally and externally.
• Ensures that employee individual performance metrics are tracked and utilized to manage labor spend as well as evaluate employee performance.
• Manages Quarterly Business Review process with customers including the preparation and presentation of necessary information.
• Oversees facility maintenance.
• Develops and maintains strong relationships with customers. Ensures organization is focused on legendary customer service development (Values/Mission/Vision).
• Participates in all budgeting activities. Monitors budget performance on a monthly basis. Takes proactive steps to ensure budget compliance.
• Supports proactive maintenance of all equipment – ensuring efficient maintenance spending.
• Recommends capital expenditures to ensure efficient ongoing operations.
• Is responsible for implementing and fostering safety culture. Develops/implements safe work policies and procedures.
• Suggests improved efficiency through the understanding and use of advanced systems / automation.
• Participates in formulating and administering company policies and procedures.
• Any other duties and responsibilities as assigned.

Minimum Qualifications

• Bachelor's degree (B. A.) from four-year College or University; or 5-10 years related experience and/or training; or equivalent combination of education and experience.
• An operational background with a continuous improvement track record is required.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write speeches and articles for publication that conform to prescribed style and format.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Physical & Work Environment Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Limited travel as needed to support sales activity and visit customer locations. Position can require hours outside normal business hours to meet customer deadlines.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. General office conditions. The noise level in the work environment is usually moderate.