Account Manager

Overview Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We are looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation, we want you on our team! The Role As an Account Manager within Paymode, you are responsible for enriching the customer experience throughout the client life cycle and driving account expansion through consultative, proactive engagement strategies in your assigned portfolio of clients. You will lead your clients to their desired outcomes and demonstrate the value of the strategic partnership with Bottomline. You will measure, monitor, and drive the adoption, health, and revenue growth of your clients throughout their journey, serving as the primary engagement point for Monthly and Quarterly reviews, and resolving challenges and issues. You will work cross-functionally to ensure Paymode teams are executing to enable your clients’ success. Working closely with Sales, you will identify opportunities to expand clients by positioning and recommending additional products, solutions and services that maximize their value from Bottomline. How You6#39;ll Contribute Manage Clients to Successful Outcomes: drive revenue growth, establish relationships to become a trusted advisor, and execute Monthly and Quarterly reviews with value realization and issue resolution as needed. Develop and leverage success plans to align client goals with Bottomline products, solutions, and services. Analyze data to drive client usage, transaction volume, vendor enrollment, and key health metrics. Build relationships with C-level executives to enhance relationship quality and account expansion. Collaborate with Sales to drive new business within existing clients by providing insights into goals and initiatives. Present product roadmap highlights to clients and articulate how investments translate to business value. Educate clients on best practices through content, webinars, and other thought leadership. Identify and mitigate churn risk while defending against competition. Additional Responsibilities Develop deep understanding of Paymode solutions, client use-cases, features, and releases. Understand the Vendor Enrollment process and identify areas for improvement and efficiency. Understand client business, markets, challenges, and opportunities. Collaborate with internal stakeholders and advocate for clients across Paymode teams (sales, marketing, product management, implementation services, operations, support, and leadership). Communicate client needs and impact to product direction and facilitate enrollment in beta programs as appropriate. Provide regular updates about client status to key stakeholders, including periodic updates to leadership. Maintain accurate and timely data in Salesforce and other business systems. Qualifications 8+ years of experience in client-facing roles within sales, success, account management, or professional services in an enterprise SaaS company, with a consultative selling background. 4+ years of experience in a SaaS or payments business, preferably FinTech/Services. Experience developing relationships and influencing C-suite decision makers. Proven ability to drive sales and/or expansion within prospects and existing customers. Experience building and executing success plans that drive clients to strategic objectives. Process orientation with a focus on client goal achievement KPIs. Rigorous attention to detail within CRM applications including activity, health and success plans, and opportunity tracking. Ability to engage with and navigate across corporate functions and the C-suite. Strong organization, time management, and communication skills (written, verbal, and presentation). Positive, self-motivated, collaborative, and ownership-driven approach. Able to travel up to 25% of the time. Bachelor’s Degree or higher, preferably with a business or technical focus. We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We’re proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone. #J-18808-Ljbffr