Call Center Representative - Clearwater

We are seeking Call Center Representatives to support Florida-based disaster recovery programs. This role serves as a primary point of contact for applicants, providing phone and email support throughout the application and intake process. The position is well-suited for candidates with call center or customer service experience who are comfortable working in a structured, metrics-driven environment. Key Responsibilities Answer inbound calls from applicants and provide program-related information using approved scripts. Place outbound calls to confirm receipt of applications, request missing documentation, and follow up on outstanding items. Create new applications for phone-in and in-person applicants and assist with completion of intake forms. Provide status updates to applicants and route calls to assigned Case Managers when needed. Send and respond to applicant emails related to intake documents and application status. Accurately document all calls and applicant interactions in the designated systems. Escalate complex or unresolved cases to the Team Lead as appropriate. Participate in required meetings, outreach efforts, and program events. Meet established productivity and quality standards. Perform other duties as assigned. Requirements Associate degree preferred. 2+ year of customer service or call center experience. Strong verbal and written communication skills. Ability to follow scripts, procedures, and program guidelines consistently. Comfortable working with call metrics, documentation standards, and quality monitoring. Proficiency with basic computer systems and the ability to learn new platforms quickly. Professional, courteous, and empathetic communication style. Compensation $20–22 per hour, based on experience. #J-18808-Ljbffr Kinetic Staffing LLC