Reservationist

JEAN - GEORGES RESTAURANT IS LOOKING FOR RESERVATIONISTS!

* CANDIDATES MUST HAVE OPEN AVAILABILITY, INCLUDING BREAKFAST, LUNCH, DINNER, & WEEKENDS *

OVERVIEW
Jean-Georges Restaurant opened in 1997 to critical acclaim. The jewel of Chef Jean-Georges Vongerichten's empire, the restaurant offers the very best in fine dining. Consistently awarded four stars by the New York Times and three Michelin stars, Jean-Georges presents exquisitely crafted dishes blending French, American and Asian influences. The local farmer's market is the driving force behind the seasonal, ever-changing menu. Chef Jean-Georges is a master at maintaining the essence of ingredients while using them inventively to produce the best flavor. Jean-Georges' chic and intimate dining room was redesigned by Thomas Juul-Hansen, with striking lighting by L'Observatoire. Impeccable service, tableside preparations, and floor-to-ceiling windows with stunning views of Central Park and Columbus Circle all contribute to an unforgettable dining experience. 

THE BRAND

Jean-Georges Management is built on a powerful culinary foundation and has evolved into a reputable and award-winning restaurant group. From inception, Chef Jean-Georges Vongerichten placed emphasis on the importance of providing the very best in culinary and tailored hospitality, which has resulted in the success of an acclaimed constellation of international restaurants. With over 60 restaurants worldwide we continuously strive towards excellence and rely on the support of our culinary and hospitality team members to contribute to our worldwide operations.

POSITION SUMMARY
The Reservationist is responsible for coordinating and managing all reservations. As a Reservationist for Jean-Georges, you will be part of our Reservations Department securing reservations for the restaurant. Your key responsibility will be to manage the day-to-day operation of Restaurant Reservations and to accommodate client requests in a timely manner, oversee bookings, and guest database, handle large parties and the process of taking, recording, changing, and canceling reservations, and support with various administrative and clerical functions.

 

ESSENTIAL RESPONSIBILITIES

• Efficiently and accurately handle reservations, cancellations, and a variety of inquiries received from guests, and redirect these inquiries to the restaurant as needed
• Responsible for maximizing bookings by delivering a warm & friendly, yet efficient reservations service
• Speaks clearly and persuasively in positive or negative situations and responds well to questions
• Develops a working knowledge of the menus
• Deliver exceptional service consistently and anticipate guests’ needs
• Operate ethically to protect the image of the Company
• Maintain a good working relationship with others by promoting teamwork and fostering a harmonious working climate
• Demonstrates flexibility and patience; possesses an interest in people
• Maintains a high level of sensitivity and confidentiality regarding personal and medical information from guests that are shared
• Helps train new department team members
• Organize all reservations and guests using the most effective guest and restaurant-conscious procedures.
• Professionally and effectively communicate with guests to ensure guest satisfaction.
• Maintain guest relationships to promote repeat business.
• Implement quick and efficient decisions based on guest and/or restaurant needs.
• Provide the highest quality service to guests at all times.
• Awareness of all guests’ needs, reservation needs, and restaurant needs at all times.
• Create and maintain a database with local concierges
• Utilizing Resy to the best of its capacities.
• Performs other duties and responsibilities as required or requested

KNOWLEDGE, EXPERIENCE AND SKILL

• 1 year experience in similar field
• Displays a pleasant and cheerful disposition.
• Able to communicate professionally and effectively with both guests and staff.
• Must have basic math skills and be capable of operating department-specific software and applications.
• Available to work late nights, holidays, and long shifts if necessary.
• Strong communication and telephone skills
• Attention to detail
• Food knowledge
• Beverage knowledge
• Knowledge of Resy

PHYSICAL REQUIREMENTS

• Ability to perform essential job functions safely and successfully consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Must be able to lift and carry up to 25 lbs; Ability to stand for prolonged periods of time and climb steps regularly.
• Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 

COMPENSATION The base pay range for this position is $22.00 per hour. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.

We look forward to meeting you!

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