Guest Experience Ambassador

Role: Market Ambassador Reporting to: TOM Management Time Out Market is a global food and cultural market leveraging the editorial curation of Time Out Media to bring the best of the city together under one roof: its best chefs, restaurants, bars, and cultural experiences. About the role: We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers, and clients. Our Market Ambassadors are the first impression of the Market and must provide clear information to each arriving guest to ensure that each enjoys a memorable experience with each visit. Key Responsibilities

• Monitor entrance and exit areas and greet guests as they arrive
• Provide guests information on the Market upon arrival to enhance their knowledge of the operation and their experience
• Provide each guest with a sincere thank you upon their departure with an invitation to return
• Monitor when guests are entering and exiting to ensure that no outside food and or beverage is entering the Market and that no alcoholic beverages leave the Market
• Inform Market Management and Security of any incidents or potential incidents
• Perform all assigned duties as detailed in your opening, afternoon and closing checklists
• Answer calls promptly and provide information correctly
• Complete all administrative duties competently, efficiently, thoroughly, and in a timely manner
• Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.
• Be fully conversant with every aspect of the Company’s emergency procedures, policies, and procedures within employee handbook, and with the geographical layout of the operation and to know the exact whereabouts of all operational equipment
• Maintain a thorough knowledge of all Market Vendors, Vendor Menu offerings and beverage offerings in the Market
• Maintain a thorough knowledge of surrounding parking, ferries, and subway stations with associated trains
• Assists and/ or completes additional tasks as assigned

Skills:

• Create and maintain a sense of urgency
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
• Ability to demonstrate a positive attitude always
• Ability to keep an open and objective view
• Ability to listen empathetically and be respectful always
• Ability to maintain composure and stay focused
• Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions
• Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

General Requirements:

• 21+ years of age
• Proof of eligibility to work in the United States

Education Requirements: ● High School Diploma preferred Working Knowledge Requirements:

• Hospitality, Restaurant, Nightclub, Bar, and Lounge Operations
• Opening and closing duties
• Proper lifting techniques
• Guest relations
• Sanitation and safety
• High volume operations

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Must present and maintain a professional image to further the overall theme of the venue
• Must have good positive energy to make it through the day
• Must be able to read the computer monitors
• Must be able to print legibly for guests to read
• Must be observant and quick to respond to various situations
• Must be able to move quickly through work and set the pace at venue
• Must be able to sit and/or stand for extended periods of time
• Must be dexterous and able to participate in all service aspects.
• Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary
• Must be able to push and lift up to 50 lbs.
• Ability to use hands to handle, or feel objects, tools or controls
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
• Ability to talk, hear, taste, smell, and see to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Maintain a professional, neat and well-groomed appearance adhering to Company standards

Work Environment and Schedule: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Restaurant environment
• Noise level in the work environment is usually moderate. Occasionally work in an environment that is subject to varying levels of noise and crowds, the severity of which depends upon Guest volume
• Work varied shifts to include days, nights, weekends and holidays

What we look for in a candidate: Time Out is a company filled with individuals as diverse as the cities we live in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want to…

• Be commercially astute
• Want to dive headfirst into great service and hospitality company
• Have excellent communication and relationship building skills
• Have a high sense of ownership, urgency and drive
• Be a team player

Culture Fit: At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender reassignment; race; religion or belief; sex; sexual orientation; marriage and civil partnership; and pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world and the pursuit of happiness, after all, we are in the happiness business. Company Overview – Time Out Market Time Out Market – part of Time Out Group plc – is bringing the best of the city together under one roof: its best restaurants, bars and cultural experiences, based on the editorial curation Time Out has always been known for. The world’s first food and cultural market experience based wholly on editorial curation, Time Out Market captures decades of local knowledge, independent reviews and expert opinions. Everything that is being offered in Time Out Market must have been reviewed with four or five stars, and not one star less, by independent Time Out journalists. The first Time Out Market opened in 2014 in a historic market hall in Lisbon and quickly turned into a huge success; with 3.6 million visitors in 2017 it is Portugal’s most popular attraction. This unique format, which is all about making high-quality fine food affordable and accessible for all, is now coming to other great cities around the world. The Group has seven new sites in the pipeline: New Time Out Markets are set to open in Miami, New York, Boston, Chicago and Montreal in 2019 and in Prague and London-Waterloo in 2021 – all featuring the cities’ best and most celebrated chefs, restaurateurs, drinks and cultural experiences. About Time Out Group plc Time Out is a global media and entertainment business that helps people make the most of the city. It all started in 1968 in London when Time Out helped people explore the exciting new urban cultures that had started up all over the capital. Since then, this iconic brand has consistently maintained its status as the go-to source of inspiration for both locals and visitors alike. Today, Time Out’s digital and physical presence comprises websites, mobile, social media, magazines, Live Events and Time Out Market. Across these platforms Time Out distributes its high-quality content – curated by professional journalists – around the best food, drink, music, theatre, art, travel and entertainment across 315 cities and in 58 countries. Time Out is monetizing this global reach and its strong traffic from a desirable audience via digital and print advertising as well as e-commerce. In June 2016, Time Out Group was listed on London's AIM stock exchange, raising investment to position the company for the next stage of its growth and development. It’s an exciting time as we’re transforming this iconic brand into a global media and entertainment brand and continue to shape the future of the city experience for both locals and visitors. Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Tokyo and Sydney and beyond. We are all driven by our passion to deliver the very best of the city experience and by our belief in the power of discovery. Our integrity, passion, curiosity, creativity and openness make us successful and a unique team. #J-18808-Ljbffr Time Out Group Plc