Workplace Experience Ambassador

Overview Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership. Schedule: Monday–Friday | 8:00 AM – 5:00 PM. Elevate Every Moment — We’re seeking a proactive, client-focused Workplace Experience Ambassador to transform the office into a welcoming, seamless, and memorable environment. You’ll be the warm welcome in the morning, the thoughtful touch throughout the day, and the fond farewell at the end — creating an exceptional in-office experience for clients, visitors, and employees. This role combines hospitality, administrative coordination, and personalized service, making it ideal for someone who thrives on delighting others and going above and beyond to exceed expectations. What You’ll Do Greet and welcome clients and guests with warmth and professionalism Anticipate client needs and deliver personalized, thoughtful service Maintain client preference profiles to tailor experiences and surprise-and-delight moments Build lasting relationships and positively shape the office culture Serve as the central point of contact for client requests, ensuring timely follow-up and resolution Provide information and arrange services, including transportation, local amenities, and dining experiences Support document scanning, printing, and office supply delivery Coordinate catering for meetings and events, ensuring high-quality presentation Assist in planning and executing office events, including setup, decorations, and guest management Conduct regular floor walks to ensure common areas are clean, organized, and welcoming Monitor and restock supplies, manage printers, and secure unclaimed print jobs Maintain client lounges, reception areas, and shared spaces at a high standard Gather and analyze client feedback to enhance services and improve experiences Proactively identify areas for improvement and implement solutions Be familiar with emergency procedures and guide clients and guests safely in emergency situations Serve as a point of contact for client safety and well-being What You Bring High School Diploma required; degree in hospitality or related field preferred Experience in client-facing or hospitality roles in a corporate setting Strong communication, organization, and problem-solving skills Tech-savvy, adaptable, and proactive in a fast-paced environment Professional, discreet, and service-oriented with a polished demeanor Hospitality or customer service certification is a plus Physical Requirements Ability to lift/move 40–60 lbs. using standard equipment Ability to stand, walk, bend, kneel, or sit for extended periods Manual dexterity and vision to operate office equipment and perform assigned duties Why This Role Matters As a Workplace Experience Ambassador, you are the heartbeat of the office. Every interaction, every thoughtful touch, and every personalized service contributes to an elevated, client-centric environment that leaves a lasting impression. Compensation The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Use Of Artificial Intelligence (AI) No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management, Office Services such as Reception, Lobby Concierge and Conference Room Management, and Document Processing Services. We serve clients across sectors including banking, insurance, legal, higher education, advertising, and other professional services, including many Fortune 500 companies. SPS is committed to delivering a high-caliber outsourcing experience and offering employees challenging and exciting career opportunities throughout the North America region and globally. We invest in professional development and offer comprehensive benefits and diverse development programs. We are committed to equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To view our privacy policy and related interview process details, please consult the Data Privacy Statement and related sections on our site. #J-18808-Ljbffr