Operations Lead, Technical Support

VirtualVocations

To support the Grid Automation NAM Customer Technical Support team, the full-time Operations Lead, Technical Support will manage the operational infrastructure, focusing on process design, KPI reporting, and systems coordination in a remote environment. Key Responsibilities: Document and standardize case management workflows across product lines while identifying and resolving process gaps Develop and maintain standard operating procedures (SOPs) and dashboards for KPI reporting, ensuring data consistency and accessibility Act as the primary operational liaison between Customer Technical Support and adjacent functions, representing operational needs in cross-functional discussions Required Qualifications: Bachelor's degree in Business, Operations, or a related field, or equivalent education and work experience Minimum of 5 years of experience in an operations, process, or data coordination role within a technical support or services environment Strong data and reporting skills, with proficiency in Salesforce and familiarity with SAP Experience with contact center platforms such as AWS Connect or equivalent Proven ability to work across functions and influence without authority

Apply

Vacancy posted 6 days ago

Similar jobs that could be interesting for youBased on the Operations Lead, Technical Support in Chandler, AZ vacancy

Autism Center Operations Lead
...organization in Gilbert, Arizona, is seeking a Center Operations Director to manage daily operations and lead a team in delivering high-quality services for... ...client relationships. This full-time position offers a supportive work environment and a commitment to diversity and...
Suggested
Full time
Tier1usa
Gilbert, AZ
8 hours ago
Clinic Operations Lead
...Delta-T Group North Jersey, Inc. is looking for a Program Operations Coordinator to support its mission of delivering therapeutic services to children with autism. The role involves managing day-to-day operations, staff scheduling, and acting as a liaison between administrative...
Suggested
Delta-T Group North Jersey, Inc.
Chandler, AZ
2 hours ago
Product Operations Lead | Gilbert
$21.5 - $24.74 per hour
...athletic pursuits. Setting the bar in technical fabrics and functional design, we create... ...transformational products and experiences that support people in moving, growing, connecting,... .... Job Summary The Product Operations Lead is a part of the store leadership team...
Suggested
Minimum wage
Part time
Work experience placement
Shift work
Night shift
Weekend work
Day shift
Afternoon shift
Early shift
lululemon
Gilbert, AZ
1 day ago
Retail Operations Lead
...PetSmart does Anything for Pets – JOIN OUR TEAM! Retail Operations Lead About Life at PetSmart At PetSmart, Anything for Pets begins... ...store characteristics and needs: People Leadership: Support and guide sales associates in merchandise handling, providing...
Suggested
Hourly pay
Weekly pay
Minimum wage
Full time
Seasonal work
Local area
Immediate start
Weekend work
Afternoon shift
PetSmart
Chandler, AZ
8 hours ago
Operations Leader
...and toys, to trusted supplies and expert support from people who get it, because we live... ...leadership team who helps ensure smooth daily operations, exceptional customer service, and a... ...role is ideal for someone who enjoys leading on the floor, solving problems in the moment...
Suggested
Local area
Flexible hours
Shift work
Night shift
Afternoon shift
Petco
Chandler, AZ
3 days ago
Autism Center Operations Lead
...A local healthcare provider in Tempe seeks a Center Operations Director to oversee daily operations, manage staff, and ensure high-quality client experiences. This full-time position requires a Bachelor’s degree and significant management experience in healthcare, particularly...
Full time
Local area
Tier1usa
Tempe, AZ
4 days ago
Operations Lead
Description Join the fastest growing outpatient radiology practice in the Nation- SimonMed Imaging! Our commitment to excellence and improving patient care paired with the best-in-class technology allows us to be an industry leader in the constantly evolving health...
Casual work
Work at office
SMI IMAGING LLC
Tempe, AZ
1 day ago
Operations Lead
...Operations Lead Drive daily operational excellence by ensuring smooth patient flow, optimized schedules, and high-performing site operations... ...leadership mindset: You confidently guide daily priorities, support staff, and keep the site running smoothly and efficiently....
SimonMed Imaging
Guadalupe, AZ
4 days ago
Remote Strategic Account Executive - Chicago
$98.6k - $174k
...we hire, build products, and lead our industry. We make this possible... ...at GitLab by running our operations on our product and staying... ...environment. What you’ll do Supports GitLab’s strategic large... ...the marketing team, and the technical team Assist sales...
Remote work
Home office
Gitlab
Chandler, AZ
15 days ago
Remote IT Operations Specialist, Traverse City, MI
...professional services firm in growth mode. The IT Operations Specialist plays a critical role in supporting company operations by managing a diverse range of... ...troubleshooting and a commitment to delivering exceptional technical services to your coworkers are essential for...
Temporary work
Work experience placement
Work at office
Remote work
Work from home
Home office
Flexible hours
Shift work
Choice Property Resources
Chandler, AZ
8 days ago
Seasonal, Operations Technical Specialist (Part Time)
...About the Role The seasonal Operations Technical Specialist supports the operational readiness of H&R Block's seasonal tax office network. This role ensures offices are fully equipped, functional, and aligned with brand standards by providing hands-on operational...
Part time
Work experience placement
Seasonal work
Work at office
Relocation
Flexible hours
H&R Block
Tempe, AZ
4 days ago
Warehouse Operations Leader
$70k - $72k
...DSV Air & Sea Inc. is seeking an Operations Supervisor to oversee daily logistics activities in Gilbert, Arizona. The ideal candidate will be responsible for managing labor schedules, space utilization, and ensuring customer satisfaction through effective communication...
DSV Air & Sea
Gilbert, AZ
3 days ago
Restaurant Operations Leader: Guest Experience & Growth
...A leading restaurant chain in Gilbert, Arizona, seeks a Restaurant Manager to oversee operations, ensuring excellent guest service and compliance with policies. The ideal candidate has over 5 years of QSR experience, including 2 years in leadership. You will train and...
Qdoba Restaurants
Gilbert, AZ
4 days ago
Program Operations Coordinator
...Program Operations Coordinator Location: Chandler, AZ Overview The Clinic Coordinator will be involved in many facets of center operations... ...staffing and service records, manage a master schedule, support HR, Operations, and Clinical departments, and serve as the primary...
Weekly pay
Full time
Work experience placement
Work at office
Kaleidoscope ABA Autism Therapy Services
Chandler, AZ
21 hours ago
Program Operations Coordinator
...Title: Program Operations Coordinator Location: Chandler, AZ Join an established and growing organization as Kaleidoscope ABA looks for... ...customer service, reporting and general administrative tasks in support of the Center's operations. Additionally, they maintain...
Weekly pay
Full time
Work experience placement
Work at office
Delta-T Group North Jersey, Inc.
Chandler, AZ
8 hours ago
Project Team Lead
...Project Team Lead (Onsite – Chandler, AZ) Diversified Services Network, Inc. (DSN) Diversified Services Network, Inc. (DSN) is seeking a Project Team Lead to support operations in Chandler, Arizona. This role will serve as the primary point of contact for coordinating...
Local area
Dsnworldwide
Chandler, AZ
8 hours ago
Program Operations Coordinator
...Title: Program Operations Coordinator Location: Chandler, AZ 85225 Position Summary: Join an established and growing organization as Kaleidoscope... ...hours per client as authorized by insurers. The Coordinator supports HR, Operations, and Clinical departments, acting as a reliable...
Weekly pay
Full time
Work experience placement
Work at office
Kaleidoscope ABA Therapy Services
Chandler, AZ
2 days ago
New Business Development Manager
...enabled physical systems. This role operates as the front-end owner of early-stage opportunities and leads a cross-functional SWAT team—... ...line management (PLM), technical service engineering (TSE), and... ...cycles, including: PCB design support and reference designs, rapid material...
Work experience placement
Worldwide
Rogers Corporation
Chandler, AZ
4 days ago
Dental Operations Manager
$66k - $71k
...Range $66,000.00-$71,000.00 Location Gilbert AZ Operations Manager Position: Lead the Backbone of Our Dental Practice We are on the... ...onboarding program during the first 90 days designed to support long-term success. Training may include hands-on mentorship...
Full time
Work at office
Northwest Dental Medicine - Puyallup
Gilbert, AZ
8 hours ago
Operations Supervisor
$70k - $72k
...Position Summary The Operations Supervisor is responsible for supervising, labor management... ...discipline team members. Provide direction and support to Human Resources. Assist in creating... ...to experienced team members acting as leads for lower-level warehouse staff. Keep...
Traineeship
Work at office
Local area
Flexible hours
Night shift
DSV Air & Sea
Gilbert, AZ
3 days ago
Enrollment Operations Specialist
Supporting the operational effectiveness of Enrollment Services, the full-time remote Enrollment Operations Specialist will manage technology administration, process documentation, and training support while ensuring team members have the necessary resources to engage...
Work at office
Remote work
VirtualVocations
Chandler, AZ
7 days ago
Assistant Project Manager/Estimator
$55k - $65k
...in Arizona. We represent top-tier manufacturers and provide technical sales support for nearly every system type—backed by expert design... ...uncertainty and make decisions without knowing the whole story. Operating Skills Ability to discern between tasks to determine how...
For contractors
Work at office
MPSW
Chandler, AZ
21 days ago
AI Performance Operations Director
To enhance member interactions and performance, the full-time remote AI Performance Operations Director will build AI systems for monitoring quality, provide coaching and feedback, and partner with frontline teams to improve operational effectiveness. Key responsibilities...
Remote work
VirtualVocations
Chandler, AZ
2 days ago
Contracts Manager, Partner Contracts
...minimize workload requirements and maximize financial objectives Facilitate efficient interdepartmental communications; coordinate and lead meetings to promptly resolve outstanding contractual issues, inquiries and actions Generate, review and maintain accurate...
Contract work
Immediate start
Remote work
Insight Enterprises
Chandler, AZ
2 days ago
Operations Supervisor
...Operations Supervisor Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs... ...) assigned to complete the intake and discharge process, Peer Support Specialists and Behavioral Health Clinicians to assist in...
Full time
Work experience placement
Community Bridges
Chandler, AZ
3 days ago
Operation Supervisor
$62.5k - $75k
...Division: Solutions Job Posting Title: Operation Supervisor - 118420 Time Type: Full... ...discipline team members. Provides direction and support to Human Resources. Assists in creating... ...to experienced team members acting as leads for lower-level warehouse staff. Keeps abreast...
Full time
Traineeship
Work at office
Local area
Flexible hours
Night shift
DSV A/S
Chandler, AZ
2 days ago
Operations Supervisor
$70k - $72k
...Operations Supervisor Location: USA – Gilbert, 435 E. German Road Division: Solutions Time... ...duties to experienced team members acting as leads; keep manager informed of progress or... .... Conduct annual performance reviews. Support adherence to standard operating procedures...
Full time
Traineeship
Work at office
Local area
Flexible hours
Night shift
DSV - Global Transport and Logistics
Gilbert, AZ
1 day ago
Mainframe Production Operations Specialist
...applications. Create status updates and technical detail for awareness... ...change and release teams to support implementations, proactively... ...the defined system. Maintain operational procedures, provide audit‑compliant... ...change windows, and lead or facilitate meetings to discuss...
Work at office
Shift work
Night shift
Day shift
Weekday work
Bank of America
Chandler, AZ
3 days ago
Operations Manager
...this beautiful. GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty's mission, vision, and values in... ...the Merchandise Manager (MM), and is responsible for supporting the management of the operations of a retail store,...
Full time
Work experience placement
Work at office
Local area
Flexible hours
Shift work
Afternoon shift
Ulta Beauty
Gilbert, AZ
4 days ago
Manager-Operations
...pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across... ...people, enhance lives, and preserve the planet." What do our Operations Managers do? Our Operations Managers are responsible for training...
Full time
Part time
Local area
Immediate start
Flexible hours
Early shift
Rentokil Inc
Chandler, AZ
a month ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Operations Lead, Technical Support. Be the first to apply!