Debt Collector
Search Solution Group
Job Description
Job Description
The ideal candidate has experience in commercial collections, MCA servicing, small business collections, or high-volume B2B recovery environments. Candidates must be comfortable handling difficult conversations, negotiating payment solutions, and working in a fast-paced, metrics-driven environment.
Key Responsibilities
Collections & Account Management
- Manage a portfolio of delinquent MCA and commercial funding accounts
- Conduct high-volume outbound collection calls and email outreach
- Contact business owners regarding past-due balances and payment obligations
- Negotiate payment arrangements, settlements, and workout plans
- Monitor payment activity and follow up on broken payment commitments
- Maintain accurate and detailed collection notes within CRM and servicing systems
Client & Vendor Coordination
- Communicate with funding companies regarding account status and recovery efforts
- Coordinate with legal teams, attorneys, processors, and ACH providers when necessary
- Submit accounts for escalation, litigation review, or judgment enforcement as appropriate
- Work with brokers and merchants to resolve disputes and payment interruptions
Compliance & Documentation
- Follow all company policies and applicable commercial collections regulations
- Ensure proper documentation of all account activity and communication
- Maintain confidentiality and professionalism in all merchant interactions
- Support audit and reporting requests from management or clients
Reporting & Performance
- Meet or exceed collection targets, call volume expectations, and recovery goals
- Prepare account status updates and recovery reports
- Identify trends related to defaults, chargebacks, or payment failures
- Assist management with process improvement recommendations
Qualifications
- 1+ years of collections experience required
- MCA, commercial collections, B2B collections, or small business lending experience strongly preferred
- Strong negotiation and conflict-resolution skills
- Ability to manage difficult conversations professionally and confidently
- Experience working in high-volume outbound call environments
- Strong written and verbal communication skills
- Detail-oriented with strong organizational and follow-up abilities
Vacancy posted 12 days ago
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