Collection Agent

Description Mandarich Law Group is one of the country’s leading creditor’s rights law firms with offices in NV, NY, IL, MI, MO, OH, NC, GA and FL. We are seeking a full‑time Collection Agent for our Williamsville, NY office and our Lake Mary, FL office. Available shift in NY is 9:30 am – 6 pm, Monday–Friday, in‑office. Available shift in FL is 8 am – 5 pm, Monday–Friday, in‑office. What You’ll Do Handle up to 100 inbound calls while contacting consumers and attorney offices to negotiate delinquent and/or charged‑off accounts on behalf of our clients. Calculate acceptable settlement amounts according to guidelines set by our clients and the management team. Effectively manage an open queue of accounts to consistently hit your monthly collection goal. Benefits Competitive hourly salary Graduated bonus system to allow new employees immediate bonus opportunities and potential to earn significant bonuses Medical, dental, and vision coverage 401(k) plan with company match Long and short‑term disability insurance Company‑paid life insurance Paid time off (PTO) Paid holidays Paid parental leave Employee referral program Requirements Excellent verbal communication skills Multitasking and time‑management skills to work through the account queue and inbound call volume Previous customer service experience preferred We are an Equal Opportunity Employer. Nothing in this job posting or description should be construed as an offer or guarantee of employment. #J-18808-Ljbffr