Collections Representative

At Accendra Health, we help deliver care beyond traditional settings, making essential products and services more accessible at every stage of life. We serve patients with personalized, long‑term care through our Apria and Byram Healthcare brands. Salary Hourly range: $16.75 – $17.25 (actual compensation may vary by experience, skills, education and location). Job Summary The collections representative follows‑up with insurance companies to resolve unpaid claims. Essential Duties and Responsibilities Research any overdue account balance that is fully or partially unpaid and follow up by mail and/or phone to insurance carriers or customers on delinquent payments. Review unpaid and under‑paid claims. Resubmit or appeal as necessary. Verify payment information adjustments to supervisor. Coordinate collection activities for delinquent accounts by preparing information for external collection agencies or attorneys. Comply with the Fair Debt Collector Practices Act (FDCPA). Respond to customer inquiries regarding account status. Research customers’ accounts thoroughly and document appropriately. Resolve discrepancies and prepare adjustments and refunds as necessary. Ensure that all information regarding collection activity of an account is entered accurately into the billing system. Bring recurring issues to the attention of the department supervisor. Initiate payments and resubmit bills as necessary. Pursue patient for payment obligations when insurance defaults as permitted by law or contractual relationships. Report to work punctually at assigned starting time, and maintain reliable, consistent attendance. Perform other duties as required. Supervisory Responsibilities N/A Minimum Required Qualifications High school diploma. One year of related experience. Skills, Knowledge and Abilities Business Acumen Problem Solving/Analysis Communication Proficiency Personal Effectiveness/Credibility Computer Skills: Basic Word and Excel Language Skills: English (reading, writing, verbal) Mathematical Skills: Basic level proficiency and ability to understand, interpret and develop spreadsheet data Physical Demands This stationary position requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing and reaching above the shoulder. Reasonable accommodations will be provided to enable qualified individuals with disabilities. Work Environment Office setting with moderate noise exposure. Travel Occasional travel as required. Benefits Medical, dental, and vision care coverage Paid time off plan 401(k) plan Flexible Spending Accounts Basic life insurance Short‑ and long‑term disability coverage Accident insurance Teammate Assistance Program Paid parental leave Domestic partner benefits Mental, physical, and financial well‑being programs Equal Opportunity Employer Accendra Health is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. #J-18808-Ljbffr