Industrial Account Manager

Industrial Account Manager

KPS Global is the largest provider of insulated panel systems for custom walk-ins to the convenience store, supermarket and warehouse club markets. We also manufacture custom enclosures for controlled environments for the scientific and industrial markets.

Setting the industry standard for more than 75 years, with experts who work with customers to develop custom cold storage solutions for a wide range of industries, including food retail, industrial and scientific markets. KPSG is headquartered in Fort Worth, Texas, with five manufacturing locations in Fort Worth, TX; Piney Flats, TN; Conyers, GA; San Dimas, CA; and Goodyear, AZ.

KPS Global believes in people who drive positive change. We value outstanding people who are deeply committed to providing innovative, high-quality service to customers from coast to coast. As a member of the KPSG team, you will be part of an exciting and modern company culture where you will enjoy professional growth and benefit from an environment where creativity, innovation and hard work are rewarded.

KPS Global is a privately held company, owned by the Viessmann Generations Group, with more than 850 employees.

The Account Manager is responsible for direct contact with dealers, reps, and end-users, and for effectively communicating to understand the needs and expectations of each project through orders, quotations, and drawings. This role works closely with Sales Engineers and Managers to receive approval for quotes and drawings and assist in managing projects to completion. This enables KPS Global to configure custom solutions and offer exemplary customer service.

Required Skills

• Manage major Industrial Accounts through customer obsession
• Provide excellent communication and support to assigned Industrial Accounts
• Investigate all available options to provide effective solutions to customer inquiries
• Apply creative problem-solving to deliver innovative solutions that meet customer needs
• Source non-stocked components to fulfill unique customer requirements
• Provide cross-functional support to Logistics, Engineering, Manufacturing, Quality, Service, Parts, and Credit teams throughout the customer lifecycle
• Originate or revise quotations and/or drawings to meet project requirements
• Collaborate with Application Engineers and Outside Sales Managers to obtain necessary approvals for quotes and drawings
• Evaluate and anticipate complex customer needs, translating them into walk-in configurable and custom product solutions
• Process orders accurately and within assigned timelines to meet customer expectations
• Coordinate projects across internal departments to ensure timely delivery of products
• Partner with Product Design to develop presentation drawings that meet project specifications and functional requirements
• Work collaboratively within a team structure to support a designated territory and provide backup coverage
• Collaborate with other departments and hold them accountable to ensure customer satisfaction
• Review product information to build expertise and apply knowledge to future projects
• Share workload insights and business intelligence with Marketing to support forecasting efforts
• Demonstrate a commitment to continuous learning and professional growth

Required Experience

Associates degree

13 years of experience in custom-controlled environments (preferred) or other highly custom business

Strong verbal and written communication skills

Ability to interpret and understand construction documents and specifications

Proficient in applying basic math principles

Excellent attention to detail and commitment to meeting deadlines

Strong critical thinking and problem-solving abilities

Highly organized with the ability to manage multiple accounts effectively

Self-motivated and thrives in a result-driven environment

Skilled in prioritizing and managing competing tasks

Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and Teams; PowerPoint (preferred)

5% travel required

4201 Beach Street, Fort Worth, Texas

Full-Time/Regular