Penalty Support Specialist

Job Description

Job Description

Job Description:
Processes AZ form 285(s) and AZ form 290(s)as assigned:

• Processes incoming Forms 285 and 290, reviewing for accuracy and completeness
• Prepares and processes Power of Attorney (POA) forms or Penalty Abatement forms for data entry into the tax accounting system or PRU team inventory master
• Ensures forms and all actions taken for paper, emails, and faxes are organized and securely stored
• Researches and resolves POA and Prescreening issues and questions
• Serves as a point-of-contact for taxpayer inquiries and cases related to AZ form 285(s) and AZ form 290(s)
• Provides tier 1/basic -level customer care to taxpayers regarding forms completion (Form 285 and Form 290)
• Escalates intermediate and complex taxpayer inquiries and cases to senior team member
• Processing the Mail (as assigned, in office
• Other duties as assigned  

• Tentative start date will be dependent upon interviews conducted, onboarding completed, and the state agency issuing a PO.     
Local Only Candidates - Resumes must specify the current location of the candidate, all those who do not state current location will not be considered. - AS A REMINDER - Candidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made.

Required Skills - Basic admin skills, typing, filing, etc. 
Preferred Skills - Basic office equipment knowledge, 10 key experience
Education Preferences - Associate's degree, or equivalent experience