Senior Operations Manager

Sr. Operations Manager, Operations & Administration

South San Francisco, CA 94080

Duration: 05+ Months

Pay Rate: $50–$54/hour

Working Model: Hybrid, South San Francisco, CA (three days on-site, two days remote - team will determine anchor days for on-site work at a later time)

Job description:

Key Responsibilities

As part of the CMO Team you will:

• Lead planning and operational efficiency for the AAM and PH Teams.
• Act as a liaison between the CMO, AAM and PH.
• Identify necessary processes, communications, meetings, and resources to help both teams achieve objectives effectively and efficiently.
• Partner with and manage external vendors and internal teams to deliver high-quality, on-time, and on-budget results.
• Identify and implement process improvements to enhance customer experiences.

When supporting the AAM Team (50%) you will:

• Serve as an operational subject matter expert (SME) to (Sr. Marketing Director) and (Sr. Marketing Director) driving operational excellence across the following pillars:

Activation

• Providing operational pull-through for the Organized Customer Access Network (OCAN) network and bridging the operational connection to Activation.

Strategic Communications

• Orchestrating the connection and pull-through of CE Communication Strategy across AAM.

Strategic Oversight

• Driving AAM strategy, priorities, and the scaling of Customer Engagement (CE) best practices such as liaising with CE operations (eg, coordination of marketing resource rollout, execution, aligned comms with CE).

Business Operations

• Managing budget oversight and partnering to deliver comprehensive performance metrics and measurement dashboards.
• Partner with a Senior Administrative Business Partner for tactical and strategic execution of business operations.

When supporting the PH Team (50%) you will help lead the following:

• Serve as an operational subject matter expert (SME) to Laura Mondragon-Drumright (Sr. Director).

Project Planning & Execution

• Develop and execute comprehensive project plans, roadmaps, and milestones to ensure timely delivery and measurable results for population health efforts.

Technical Reporting

• Run and compile usage reports for creative materials and marketing assets to track engagement.

Veeva & Asset Management

• Manage the end-to-end lifecycle of creative materials; ensure PopHealth approved assets are correctly housed in GOLF and accessible for use.

Qualifications

• Bachelor's degree and 5–7 years of relevant experience in marketing, vendor management, operations, or project management.
• Proven project management or operations experience.

Capabilities

Strategic Agility & Execution Excellence

• Thrives in ambiguity and rapidly changing environments, making sound decisions and effectively prioritizing competing demands.
• Translates analytics, insights, and complex information into actionable strategies and execution plans aligned with organizational goals.
• Combines strategic thinking with a strong operational mindset, building scalable systems, processes, and tactical toolkits to drive successful outcomes.
• Applies project and operations management methodologies to deliver high-quality results on time, with strong planning, organization, and documentation skills.

Communication & Executive Presence

• Exceptional written and verbal communication skills with strong executive presence.
• Simplifies complex concepts into clear, compelling, and actionable messages tailored to leadership and key stakeholders.
• Actively listens, values diverse perspectives, and remains open to feedback and input.

Influence & Cross-Functional Leadership

• Proven ability to inspire, align, and mobilize cross-functional teams in complex matrix organizations without formal authority.
• Skilled at influencing peers, senior leaders, and stakeholders to drive alignment, decision-making, and execution.
• Builds strong internal networks and effectively navigates formal and informal organizational structures.

Collaboration & Relationship Building

• Demonstrates strong teamwork and partnership skills, fostering collaboration across functions and levels.
• Creates an open, trusting, and inclusive environment that encourages transparency, engagement, and shared success.

Adaptability & Learning Agility

• Proactive, agile, and resilient in high-stakes, fast-paced environments, with the ability to pivot quickly as priorities evolve.
• Technically savvy, with experience using or the ability to quickly learn new tools, systems, and technologies (e.g., Veeva, GOLF, and other internal platforms).

Additional Preferred Qualifications

• Understanding of marketing (groups, processes, mindsets).
• Experience in the pharmaceutical or biotech industry.
• Expertise in Agile methodologies and modern work practices, including AI tools.

Benefits:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.