Customer Service Representative
Partners In Diversity, Inc.
**Training will be in Torrance, CA for the first 3 weeks, thereafter, transfer and report full-time to El Monte, CA **
Training Schedule: Monday - Friday 8am - 5pm
After training Schedule: Monday - Friday 9:45am - 6:15pm
Under general supervision, the Customer Service Representatives (CSC) provides effective and efficient service to customers and prospects who visit the Customer Service Center locations. This is accomplished by:
Effective listening skills
- Understanding customer needs
- Determining the correct and best course of action to resolve customer concerns
- Completing or initiating the action as required with the intent of meeting or exceeding customer expectations
- Properly memorializing customer interactions by notating accounts
- Properly handles and reconciles customer financial transactions
- Customer Service Representatives are always expected to look and act professional. Face to face interactions are common and will be the primary method of communication for servicing customers.
Duties:
- Provides efficient and effective retail counter service to customers and prospects on all patron-based services which includes a variety of customer inquiries and needs
- Replenishes customer accounts.
- Updates customer information e.g., address, phone number, new vehicle etc.
- Opens new accounts. Activates transponders.
- Assists customers with Pay as You Go and ODS violations e.g., failed to change tag info, credit card expired, etc.
- Identifies and reports problems such as system or telephone access.
- Exercises independent thinking in meeting customer expectations.
- Manage cash, check and credit card transactions
- Maintains sincere interest in providing World Class Customer Service.
Skills/Qualifications:
- Knowledge of computer (pc) and internet applications
- Microsoft Office applications
- Proficient in cash, check and credit card transaction processing
- Excellent written, verbal and interpersonal communication skills with supervisors, peers, and customers
- Proficiency in keyboarding/data entry
- Exceptional oral and written communication skills demonstrated by use of correct grammar and terminology.
- Time management skills (dependable, accurate, and detail oriented)
- Ability to attend 100% of the required weeks of training
- Minimum of 6 months of customer service and/or retail related experience
Vacancy posted 15 hours ago
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