Senior Product Manager - AI-Led Mainframe Managed Services

Role Description

Ensono’s Mainframe as a Service (MFaaS) suite is one of the most durable, mission-critical managed service platforms in the market. This role exists to evolve and commercialize that portfolio — turning intelligence into offers that customers will buy.

• Adapt and evolve existing managed service offerings (e.g., MFaaS) to reflect new platform capabilities (e.g., Telum, Spyre) and AI-enabled delivery improvements.
• Update and maintain service descriptions, SOW constructs, and feature definitions.
• Ensure offerings remain market-relevant, clearly defined, and differentiated.
• Co-develop and refine costing and pricing models in partnership with Product Pricing and Operations.
• Transition constructs toward standardized, scalable pricing approaches with forward-looking economics.
• Build and maintain pricing frameworks, SKU structures, and packaging tiers and bundles.
• Productize services into clear, sellable offerings — core vs. add-on capabilities, tiered service levels, and optional enhancements.
• Own and maintain the commercialization roadmap across the full MFaaS portfolio.
• Assess and incorporate third-party vendor capabilities into service offerings.
• Identify opportunities to package and monetize industry use cases using new platform-level capabilities.
• Develop and maintain product positioning, messaging, sales enablement materials, and offer definitions.
• Conduct ongoing customer discovery to validate assumptions, test positioning, and surface unmet needs.
• Act as the bridge across Product & Consulting lines of business, Pricing & Finance, Delivery/Operations, and Sales.

Qualifications

• 7–10+ years in Product Management or Service Portfolio Management.
• Managed services background — strong experience across mainframe, infrastructure, or SRE services.
• Pricing & commercialization expertise — a proven track record of productizing services.
• Commercial and financial acumen — cost-to-serve modeling, pricing strategy, and margin optimization.
• Translation skill — ability to turn technical capability into clear packaging and sellable value propositions.
• AI-enabled delivery fluency — understanding of automation and AI efficiencies.
• Cross-organizational experience — ability to work across Product, Finance, and Delivery.
• Clear communicator — ability to run cross-functional meetings effectively.
• Ownership mindset — ability to drive the roadmap forward and manage dependencies.
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field.

Requirements

• Mainframe ecosystem (IBM Z, z/OS, CICS, Db2); IBM LinuxONE experience a plus.
• Infrastructure Managed Services and/or SRE or Application Services.
• Familiarity with AI-enabled delivery (AIOps, automation, developer productivity).
• Vendor ecosystem familiarity (IBM, ISVs, observability, security, and DevOps tooling).
• Familiarity with next-generation mainframe platform capabilities (e.g., Telum, Spyre, embedded AI processing).

Benefits

• Unlimited Paid Days Off.
• Three health plan options.
• 401k with company match.
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts.
• Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement.
• Paid childbearing and paternal leave.
• Education Reimbursement, Student Loan Assistance or 529 College Funding.
• Sabbatical leave.
• Wellness program.
• Flexible work schedule.