Sr. Account Manager

Sr. Account Manager

Milsco Milwaukee - Milwaukee, WI 53233

Overview

Position Type Full Time Job Shift Any Education Level 4 Year Degree Travel Percentage Negligible Category Customer Service

Description

• Manage and serve as primary contact for an assigned group of top tier customers
• Understand key customer's business, products, interests and needs through regular touch base meetings
• Develop and maintain key relationships, expanding reach and influence within customer organizations to maximize placement and ensure Milsco is viewed as an indispensable partner
• Forecast ownership and understanding of the customer demand, being voice of the customer internally to ensure their needs are met, and Milsco is planning accordingly, owning the customer input for the S&OP process internally
• Manage current business products, end of life and obsolescence, service needs and overall management of the related product line
• Deep understanding of Milsco product lines and their fit in customer product lines to ensure accuracy of market maps
• Manage through product changes and transitions to ensure needs are being met
• Liaise between the external customer and internal departments (Engineering, Production, Purchasing, Quality) to ensure customer needs are met
• Analyze and validate customer scorecards. Identify gaps, facilitate root cause analysis, and drive corrective actions to resolve issues and improve results.
• Drive and monitor formal problem resolution process from containment to permanent corrective action
• Analyze pricing, recommend and implement any changes needed
• Resolve issues related to payment, terms, and deviation requests
• Identify, recommend, and coordinate SKU rationalization and obsolescence opportunities
• Identify potential scheduling concerns and negotiate resolution with customers
• Work with plants and customers to adapt to seasonal volume changes
• Support and mentor account managers and CSRs

Qualifications

• Bachelor's degree in Business Administration, Marketing, engineering or significant relevant experience
• Five or more years of experience in a business-to-business account manager or product management role, including knowledge in manufacturing processes and planning
• Excellent written and verbal communication skills in English are required. Must be able to effectively communicate with customers and colleagues, write clear and concise e-mails, and participate in meetings and presentations in English.
• Proven results in influencing and driving action
• Display strong decision making ability to ensure right actions are taken for the customer and for Milsco, and drive the decisions through with strong execution.
• Ability to translate the needs of the company, or of the customer and be the communication conduit between them to move items forward.
• Ability to breakdown complex situations into clearly understandable & actionable tasks
• High attention to detail with the ability to independently manage multiple projects in a timely manner
• Demonstrated proficiency in Microsoft Excel (able to create and interpret V lookups, Pivot Tables, etc.)
• Must be able to travel about 10% per year, may include international travel
• Must be able to work independently as well as be a team player
• Must be able to work in a fast-paced environment where priorities shift daily
• Prior experience or background in continuous improvement or have a continuous improvement mindset
• Must be able to champion changes and improvements to products and processes

Physical & Mental Demands:

The physical and mental demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, talk, hear and use hands to touch, handle, or feel. The employee is occasionally required to stand and reach with hands and arms. The employee may occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

• This position is an office-based position. The noise level is usually moderate. However the position does enter the manufacturing/warehouse portion of the facility where the noise level is louder and PPE (Personal Protective Equipment) may be required.

The above descriptions reflect the principal functions of the Sr. Account Manager position and shall not be construed as a detailed description of all the work requirements that may be inherent in the job