Relationship Manager

Sr. Relationship ManagerThe Sr. Relationship Manager serves the needs of the community commercial banking business, customizing a broad range of products and services to meet the financial needs of TD's customers. The job acquires, develops and manages commercial banking relationships by providing customized solutions across different commercial segments to build a strategy that is right for the customer now, and in the future with a focus on growing the portfolio by providing financial solutions and developing new business from both existing and new customers. The role is a trusted advisor who, with sensitivity to the customer's operating environment, structures and packages practical and competitive solutions that demonstrate an understanding of their financing, cash management and overall business needs to add value to the customer's portfolio.Work Location: Coral Gables, Florida, United States of AmericaHours: 40Pay Details: $148,720 - $223,080 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business: Personal & Commercial BankingDepth & Scope:Recognized as top level expert within the company in a customer segment or product/service line with responsibility for identifying and interpreting trends in the market to structure portfolios and get resultsDevelops new business with prospects that have the largest and most complex credit needs in assigned portfolio segmentDefines new approaches to sell and deliver solutionsAnticipates emerging customer trends as a basis for recommending products and services and expanding the businessHighly sophisticated understanding of customer needs and competitor offerings that contribute to the direction of the business line or segmentOversees the management and activities of large accounts and related servicing teamsManages the most strategic relationships that are characterized by significantly complex products and services provided and/or takes a significant business development focusSolves unique problems with broad impact on the business segment and financialsDevelops and implements new and innovative approaches to the sales process, including negotiation of terms and approaches to account management – provides expert advice internally and externallyImpacts a range of sales achievement for largest accounts and relationships and a significant part of one or more business linesCommunicates complex ideas, anticipates potential objections and persuades customers; negotiates significant termsProvides leadership guidance, makes recommendations and collaborates with business to ensure solutions meets the business needs on a complex project or programIdentifies and leads problem resolution for project/program complex requirements related issues at all levelsEducation & Experience:Undergraduate degree10+ years relevant experienceIn-depth understanding of commercial industry, business development techniques and credit decisionsProven business development track record, with proven ability to conceptualize and implement effective new business strategiesExtensive network of outside referral sources for new businessExcellent credit and financial analysis skillsEffective negotiation skillsCustomer Accountabilities:Responsible for growth goals (loans, deposits, fees), both individually and within the team, through development of new business Customers and cross selling existing Customers as well as an established network of resourcesMakes sales calls and may coordinate sales calling efforts, gather related financial and general business information as directed, coordinate financial analyses needed to make credit decisionsContributes and/or provides recommendation to loan decision process based on evaluation of credit risk and other key factors from Credit ManagementNegotiates specific terms and conditions and communicate credit decisions to prospects and Customers as directed by policy and/or credit approvalLeads all aspects of relationship management for an assigned portfolio /segment and/or geographyDelivers exceptional customer service at every interaction and execute on plans to continuously improve the customer experienceActs as a trusted advisor expected to meet the needs of customers by providing creative products / solutionsActively uses sales platforms to build a robust understanding of customer / target needs, industries, and marketsUnderstands customer's operating environment, structure unique financing, cash management and overall business needs to add value to the customerActively generates referrals to all business partners in the Bank to help meet the comprehensive financial needs of TD customersDevelops a clear retention plan for assigned portfolio deposits and loans within the specified territoryPossesses and constantly enhances expert knowledge of the market, customers, and broader economic factorsIdentifies and responds to changes in the business environment and establishing action plans to address customer issues and prioritiesIdentifies customer / prospect referral opportunities to internal Bank partners that meet customer needsDevelops community relationships and membership in civic and professional organizations, including active participation in networking eventsShareholder Accountabilities:Develops / implements sales strategies to proactively attract, acquire and retain customers / sales opportunities and referrals, to increase profitability and enable business growthPlans and executes business development activities, review and communicate results, and adjust tactics accordinglyPromotes and offers full suite of products, sales, services and banking capabilitiesAssesses credit requests to determine risk and make appropriate recommendations for structuring credit dealsContributes to credit applications with a high quality of risk assessment, credit structure, due diligence, and credit presentationContributes to business objectives for Operational ExcellenceSupports the timely and accurate completion of business processes and proceduresProtects the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessaryEnsures documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulationsIdentifies, suggests and actively participates in process improvement opportunitiesActively manages relationships within and across various business lines/ corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirementsParticipates in cross-functional / enterprise initiatives as a subject matter expert helping to provide guidance for complex situationsEnsures necessary due diligence to support the accuracy of all customer transactions / activitiesKeeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impactsMaintains a culture of risk management and control, supported by effective processes in alignment with risk appetiteAssumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of ConductEmployee/Team Accountabilities:Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/ points of interestProvides thought leadership and/ or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unitKeeps current on emerging trends/ developments and grows knowledge of the business, related tools and techniquesParticipates in personal performance management and development activities, including cross training within own teamKeeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activitiesContributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships.Contributes to a fair, positive and equitable environment that supports a diverse workforceActs as a brand ambassador for your business area/function and the bank, both internally and/or externallyPhysical Requirements:Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-10