Restaurant General Manager

Location: New York, NY
Position Type: Full-Time
Reports To: Ownership / Restaurant Group Executives

Job Summary

We are seeking an exceptional, world-class General Manager to lead our team at our premier fine dining establishment in New York City. The General Manager will oversee all daily operations, ensure flawless guest experiences, and maximize financial profitability while maintaining our reputation for culinary excellence and Michelin-caliber service. The ideal candidate is a visionary leader with a deep passion for hospitality, an extensive knowledge of premium food and beverage programs, and a proven track record of managing high-volume, luxury restaurant operations in NYC.

Key Responsibilities

Guest Experience & Hospitality Excellence

• Cultivate an atmosphere of ultra-luxury hospitality , ensuring every guest receives personalized, flawless service that aligns with Michelin or New York Times star standards.

• Maintain a strong floor presence during peak service hours to build relationships with VIP guests, regulars, and critics.

• Resolve guest complaints with grace and diplomacy , turning potential negative experiences into opportunities for guest retention.

Financial & Business Management

• Drive financial performance by managing P&L, labor costs, food & beverage costs, and operating expenses to meet or exceed budgetary goals.

• Develop and execute strategic business plans , including revenue-generating initiatives, marketing collaborations, and private dining/event optimization.

• Oversee inventory controls, purchasing, and vendor relationships to ensure maximum efficiency and quality.

Leadership & Team Development

• Recruit, train, and retain top-tier talent for both Front of House (FOH) and Back of House (BOH), fostering a culture of mutual respect, professional growth, and excellence.

• Mentor and manage the restaurant’s leadership team , including the Assistant General Manager, Beverage Director/Sommelier, and Event Coordinator.

• Conduct regular performance reviews and implement ongoing training programs focused on steps of service, wine knowledge, and hospitality psychology.

Operations & Compliance

• Collaborate closely with the Executive Chef to ensure seamless synergy between FOH and BOH teams, guaranteeing that dish execution meets standards.

• Ensure strict compliance with all NYC regulatory bodies , including the DOHMH (Department of Health and Mental Hygiene), NYSLA (New York State Liquor Authority), and federal labor laws (FLSA).

• Maintain the physical asset of the restaurant , ensuring impeccable cleanliness, maintenance, and safety standards are met at all times.

Qualifications & Experience

• Minimum of 5–7 years of General Management experience in a high-volume, luxury, or Michelin-starred fine dining restaurant, ideally within New York City.

• Expertise in wine, spirits, and fine dining steps of service (CMS or WSET certifications are a strong plus).

• Advanced financial acumen , with deep experience analyzing P&L statements, budgeting, and forecasting.

• Exceptional communication and interpersonal skills , with the ability to lead diverse teams under high-pressure environments.

• Required Certifications: NYC Food Protection Certificate and TIPS/ServSafe Alcohol certification.

• Availability: Flexible schedule, including nights, weekends, and holidays.