Repair Technician 1

Job Description

Job Description

P.J. Fitzpatrick is a leading home remodeling company specializing in roofing, siding, windows, doors, gutters, and bath remodeling. Founded in 1980, we are committed to providing high-quality home improvement solutions while delivering an exceptional customer experience.

Job Summary: A production-focused position responsible for completing exterior home repairs sold by Repair Experts on products including, but not limited to: roofing, siding, gutters, trim, doors, and windows. The Repair Technician executes high-quality repairs efficiently and consistently while supporting overall team productivity; maintaining strong communication with customers and internal team members; and contributing to a positive customer experience. This role plays a critical part in maximizing the company’s capacity by allowing Master Repair Experts (Tech 4) to focus on diagnosing issues, selling repairs, and generating Sales leads. This is an entry-level position with a strong focus on developing into a Repair Expert if and when desired.

Essential Job Responsibilities:

1.    Complete exterior home repairs as scoped and sold by Repair Experts

2.    Review work orders and job scopes to ensure clear understanding before execution

3.    Communicate effectively with customers regarding job progress and expectations

4.    Deliver high-quality workmanship across all scopes of work

5.    Maintain job efficiency and productivity to meet daily and monthly production targets

6.    Identify and communicate any additional repair needs or discrepancies in scope

7.    Maintain clean and organized job sites

8.    Collect and submit job documentation, including payment, photos, forms, and notes

9.    Maintain company vehicle, ensuring regular and timely maintenance

10.  Maintain professional appearance and reliability

11.  Deliver the highest level of excellence in customer service

12.  Manage daily schedule with direction from Repair Coordinators and management

13.  Maintain an active role in advancing product knowledge and best practices across all scopes of work

14.  Engage in development of sales and customer service skill set

Work Schedule: Full-time, Monday – Friday; occasional weekend and on-call hours required

Pay: Hourly rate of $25-$28 an hour with the potential of a monthly incentive

#PJREPAIR

Requirements

Physical Requirements:

1.    Lifting and carrying equipment and materials of up to 100 lbs.

2.    Operating power tools and hand tools

3.    Operating a brake

4.    Climbing ladders

5.    Walking and working on elevated and uneven surfaces (roofs)

6.    Working long hours exposed to the elements

7.    Frequent standing, sitting, crawling, bending, lifting, carrying, walking, kneeling, reaching, balancing, pushing, pulling, etc. in awkward positions

Performance Requirements:

1.    Productive

2.    Organized

3.    Verbal communication

4.    Attention to detail

5.    Efficient

6.    Adaptable

7.    Problem-solving

8.    Sense of urgency

9.    Self-management

10.  Reliable

11.  Coachable

12.  Team-oriented

Benefits

We offer:

• Paid Training
• Overtime
• Medical, Dental, Vision and Basic Life Insurance
• 401k with Company Match
• PTO On Your Birthday
• PTO
• Floating Holiday
• Performance Incentives
• Company vehicle with gas card and EZ Pass – You take vehicle home!!!!