Personal Teller Consultant- Fort Worth

Personal Teller Consultant Ready to combine top‑notch member service with cutting‑edge technology? EECU is looking for a tech‑savvy, people‑loving Personal Teller Consultant to be the friendly face and helpful guide behind our banking experience. In this exciting and fast‑paced role, you’ll engage with members through multiple digital channels—from video and chat to text and online account openings, alongside Personal Teller Machines (PTMs). Most of your day will be on video, so professional, comfortable, and personable on camera is a must! Key Responsibilities Perform teller transactions via Personal Teller Machines with a smile—yes, even on camera! Seamlessly transition between chat, text, video, and online member support Open accounts online, back up mail tellers, and handle back‑office processing Deliver warm, professional, and responsive service through every channel Build genuine rapport while identifying needs and offering tailored financial solutions Proactively sell, initiate and support marketing initiatives that make a difference Why You’ll Love It You’ll be the face of innovation in modern banking You get to connect with people while using tech that makes banking easier and better Candidate Qualifications Minimum one to two years in a high‑quality customer service experience Six months financial institution/call center experience Six months teller experience Must be comfortable being on video throughout the day to assist members Must be able to handle multiple channels at once Customer service skills Professional written and oral communication skills Organization and time management Places a sense of urgency in responding to members Must be able to work between our extended hours Monday‑Friday 7:45 am‑6:30 pm and Saturdays 8:45 am‑2:15 pm. May have extended hours for special events. Bilingual a plus Compliance & Training Responsible for compliance of all Federal and State rules and regulations pertaining but not limited to Bank Secrecy Act, Anti‑Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, Reg DD, Reg E, Reg CC, Reg Z, Reg B, FCRA/FACTA, and Service Members Civil Relief. Required to attend initial and ongoing annual Bank Secrecy Act training. Equal Opportunity Statement EECU is an Equal Opportunity Employer and does not discriminate against applicants due to veteran’s status or on the basis of disability. For more information on our organization and our best‑in‑class benefits please visit #J-18808-Ljbffr