IT Support Lead

Required Qualifications: Education:Bachelor’s degree in Information Technology, Computer Science, or a related field OR equivalent industry certifications with relevant experience. Experience: A minimum of5 yearsof IT support or generalist experience. Demonstrated ability to support bothWindowsandLinuxoperating systems in enterprise environments. Experience withA/V systemsand familiarity with platforms like Zoom, Microsoft Teams, WebEx, or other conferencing tools. Basic networking knowledge and hands‑on tasks, such as patching network cables and troubleshooting connectivity issues. Skills: Strong problem‑solving and multitasking abilities, with the ability to work independently or as part of a team. Excellent written and verbal communication skills, capable of translating technical concepts into user‑friendly language. Customer‑focused mindset, with demonstrated ability to successfully collaborate with both technical and non‑technical stakeholders. Clearance: Ability to obtain a TS Clearance Preferred Qualifications: Certifications such asCompTIA A+,Network+, or vendor‑specific certifications (e.g., Microsoft MCSA/MCSE, Red Hat RHCSA). Experience supporting secure or classified environments. Familiarity with MacOS enterprise administration Familiarity with endpoint management tools (e.g., SCCM, JAMF, or similar solutions). Experience in mentoring or leading small teams/projects is highly desirable. Peraton is seeking a skilled and motivated IT Support Lead Associate to join our Corporate IT team, based in Silver Spring, MD. Responsibilities include: Endpoint Support: Provide advanced support forWindows, Linux, and Macdesktops, laptops, and other endpoints, including hardware and software diagnosis, troubleshooting, and maintenance. Perform imaging, installation, configuration, and patching of endpoints to ensure systems remain reliable and secure. A/V Support: Set up and maintainAudio/Visual systemsfor on‑siteand remote collaboration, including video conferencing tools, projectors, digital displays, and microphones. Troubleshoot and resolve A/V system issues to ensure seamless communication and presentations. Network Touch Labor: Perform basic network‑related tasks, including patching network cables, resetting network devices (e.g., switches, routers), and verifying connectivity for endpoint devices. Collaborate with network engineers to investigate and resolve more complex networking issues. Leadership & Advisory: Act as an onsite lead and escalation pointfor advanced technical issues. Contribute to the development of documentation, knowledge bases, and standard operating procedures (SOPs). Participate in IT operations projects and recommend process improvements to enhance support delivery. Problem‑Solving & Communication: Triage, prioritize, and address user‑reported issues with a focus on root cause resolution. Communicate effectively with users at all levels, providing technical solutions in a clear and accessible manner. #J-18808-Ljbffr Peraton