IT Helpdesk Ticket Coordinator
DUIT
Join a rapidly growing and innovative information technology team that values your contributions and offers limitless opportunities for advancement. As a Queue Coordinator, you will play a vital role in monitoring ticket queues, ensuring timely resolutions, and coordinating with support resources. This position provides a supportive work environment where your efforts are recognized and rewarded. With competitive salaries and excellent benefits, this is an exciting opportunity to grow your career in a dynamic setting. Don't miss the chance to be part of a company that truly values its employees! #J-18808-Ljbffr
$89.26k - $151.74k
...to lead delivery of a modern, AI-enabled IT service desk supporting a federal technology... ...Score (CES), Tier Zero deflection rate, ticket resolution time, and first-contact... ...portals, and automated troubleshooting tools. Coordinate with AI and automation teams to support implementation...SuggestedContract workWork at officeLocal areaRemote work$21.2 - $45.05 per hour
...~3+ years of experience in customer support, technical support, IT services, or healthcare industry ~ Bachelor’s degree in Information... ...~ Experience with troubleshooting, help desk environments, or ticketing systems ~ Ability to work onsite 3 days per week in one of the...SuggestedHourly payTemporary workFlexible hoursWeekend work3 days per week- ...broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management.... ...overall contract support operations, organizing, directing and coordinating the planning and production of all contract support activities,...SuggestedFull timeContract workFor contractorsWork at officeRelocation packageFlexible hours
- ICF is seeking an experienced Service Desk Manager to lead a modern, AI-enabled IT service desk for a federal technology program. You will own the full operational lifecycle of a single-tier desk, with accountability for customer satisfaction, KPIs, knowledge management...Suggested
- ...service requests, and technical activities within the ServiceNow IT Service Management (ITSM) platform. Communicate regularly with end... ..., estimated resolution times, and completed work. Ensure all ticket documentation is accurate, complete, and compliant with organizational...SuggestedRemote work
- ...degree requirement. Demonstrated 1+ years in IT operations, network operations, or a... ...resolved in the government-provided ITSM tool (ticketing system), ensuring clear and accurate... ...to ensure stakeholders are well-informed. Coordinate and maintain call-back lists, escalation...Shift workDay shift
$139.8k - $209.8k
RELOCATION ASSISTANCE: Relocation assistance may be availableCLEARANCE REQUIRED FOR START: YesCLEARANCE TYPE: SecretTRAVEL: Yes, 10% of the TimeDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people...Full timeWork at officeRelocation packageShift work- ...systems Train end users on the proper use and maintenance of installed hardware and equipment Utilize ticketing systems to document incidents, track work, and support IT service management processes Provide remote and onsite end-user technical support while resolving...Remote work
- ...experience to join our certified, award winning, and innovative IT team! Jobs are located in various parts of Maryland, such as Howard... ...for the Connectivity Operations Team, including the use of ticketing systems and documentation. Support network upgrade projects or initiatives...Work at officeImmediate startRemote workShift work
- ...Ethernet cables, and telephone systems. Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation. Support network upgrade projects or initiatives and end‑user connectivity needs. Required Experience...Work at officeRemote workShift work
- ...maintenance of hardware, empowering users to get the most from AT&T’s IT resources Maintain and support government and vendor-... ...connectivity Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient...Work at officeRemote workShift work
- ...understands and leverages metrics across the scrum process, jira tickets, project plans, business metrics and application logging to... ...to 10%). Requires the ability to lift up to 25 pounds (e.g., IT hardware, equipment). Prolonged periods of computer use and sitting...Work at officeLocal area
$121.79k
Agency: Bureau of Naval PersonnelDepartment: Department of the NavySalary: Starting at $121,785 Per year (GS 13)Dates: Open 08/12/2026 to 09/12/2026Schedule: Full-timeWork type: PermanentRelocation: TruePosition ID: DE-13032259-26-RFFDocument ID: 879976300Grade: GS 13Job...Work at office$122k - $253k
...Key Job Responsibilities: Serve as a primary escalation point for Tier 2 and Tier 3 support, resolving complex incidents across IT systems, applications, and infrastructure. Provide advanced technical troubleshooting and problem resolution, including root cause...Contract work$65.7k - $118.3k
Do you want to expand your career in Zero Trust? Are you excited to innovate problem-solving and provide top-tier technical support? Join our We are looking for a Junior Linux Engineer to join our Cloud services team . This role is ideal for someone with foundational...Work experience placementWork at officeShift work- Description The IT Help Desk Support Specialist - Tier II provides intermediate-level technical support for enterprise information... ...management (ITIL) principles. Experience with remote support tools and ticketing systems. Exposure to virtualization or cloud-based environments...Contract workRemote work
$28.08 - $34.95 per hour
...devices. Respond to user requests, provide technical support, and deliver training when needed. Document, track, and monitor support tickets to ensure timely resolution. Review, maintain, and enforce standard operating procedures (SOPs). Escalate complex issues to...Work experience placement$125.3k - $233k
Application Security Senior ManagerThe Opportunity:Establish and grow Booz Allen’s Application Security practice as part of a team. Define the Application Security team’s direction, standards, and requirements for services and solutions sold to Booz Allen Commercial customers...Full timeContract workPart timeWork at officeLocal areaRemote work- ...hemodynamics, EP, ECG/Holter, and echo/structured reporting — coordinating across clinical, Cath/EP lab operations, infrastructure, and... ...Familiarity with ITIL service management practices and ITSM/ticketing tools (e.g., ServiceNow). Excellent troubleshooting and problem...Permanent employment
- Mainframe Computer OperatorClient is seeking to hire a contract Mainframe Computer Operator. This position at the Annapolis works during the third shift from the hours of 11:30pm - 8:00am and will be trained to use mainframe printing equipment such as Xerox printers, PS...Contract workFor contractorsShift work
$112.8k - $264.1k
**Job Description** We are seeking an experienced Manager, Forward Deployed Engineering to build and lead a team of FDEs who win technical confidence through compelling demos and proofs-of-concept, and who scale their impact by productizing field patterns into accelerators...Temporary workFlexible hoursShift work- ...Federal agencies, serving as the trusted point of contact to ensure peak customer satisfaction and long-term service strategy. Coordinate across all internal stakeholders such as Sales, Engineering, Program Management, Contracting and Finance teams to ensure all technical...Remote jobContract workRelocation
- ...Maryland is seeking U.S. citizens with an active TS/SCI with Polygraph for a Service Desk role. Responsibilities include managing ticket queues and ensuring high service levels. Candidates should have substantial customer service experience, strong communication skills...
- This position is contingent upon contract award. Sr IT Specialist Location: Aberdeen Proving Ground, MD Clearance Required: Secret Clearance Job Description and Responsibilities Experience supporting, maintaining, tracking, processing, and troubleshooting computer...Contract work
- ...resolved promptly and thoroughly. Document service requests and enter helpdesk database for tracking. Diagnoses hardware, software, and... ...passwords, and troubleshooting permissions issues Experience supporting IT services within federal contracting environments, delivering...Work experience placement
- You will serve as a GG-2210-15 IT Specialist (INFOSEC) at NAVAL INTELLIGENCE ACTIVITY in Suitland, MD. As the Information Technology Officer for the Mission Planning and Analysis Center (MPAC) under Director MPAC, you will be responsible for the strategic planning, management...Work at office
- ...critical incidents. The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce tickets for any... ...installations, hardware repair (including in-house repair or coordinating depot services). Tier 2 (L2) will sometimes escalate to Level...Remote workWeekend work
- ...Senior IT Project Manager ANNAPOLIS, MD 12+ months Mandatory Qualifications: Bachelor's degree or five (5) years of IT project experience. Five (5) years' experience in IT project management. Project Management Professional...
- Semper Valens Solutions seeks a Senior IT Specialist to support a robust DoD IT environment at Aberdeen Proving Ground in Maryland. The role requires extensive IT systems experience, solid certifications, and the ability to manage diverse hardware and software platforms...Contract work
$105.4k - $189.6k
Are you excited about working with cutting-edge technologies? Would you like to work with our Zero Trust portfolio? Join our Global Escalation Team As a Product Support Engineer, you will become a key technical contributor within a global expert team responsible...Work experience placementWork at office
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