IT Helpdesk Ticket Coordinator
DUIT
Join a rapidly growing and innovative information technology team that values your contributions and offers limitless opportunities for advancement. As a Queue Coordinator, you will play a vital role in monitoring ticket queues, ensuring timely resolutions, and coordinating with support resources. This position provides a supportive work environment where your efforts are recognized and rewarded. With competitive salaries and excellent benefits, this is an exciting opportunity to grow your career in a dynamic setting. Don't miss the chance to be part of a company that truly values its employees! #J-18808-Ljbffr
$89.26k - $151.74k
...to lead delivery of a modern, AI-enabled IT service desk supporting a federal technology... ...Score (CES), Tier Zero deflection rate, ticket resolution time, and first-contact... ...portals, and automated troubleshooting tools. Coordinate with AI and automation teams to support implementation...SuggestedContract workWork at officeLocal areaRemote work$65k - $75k
...platforms such as Microsoft Azure, AWS, or Google Cloud. Basic SQL, scripting, or automation experience. Experience using CRM and ticketing platforms such as Salesforce, Zendesk, or ServiceNow. Demonstrated ability to use AI-powered tools (e.g., Microsoft Copilot,...SuggestedRemote workFlexible hours$28.08 - $34.95 per hour
...devices. Respond to user requests, provide technical support, and deliver training when needed. Document, track, and monitor support tickets to ensure timely resolution. Review, maintain, and enforce standard operating procedures (SOPs). Escalate complex issues to senior...SuggestedWork experience placement- ...laptops, printers) and software; actively monitor and resolve Helpdesk tickets while providing training and excellent technical assistance to... ...Technology Improvement:Maintain working knowledge of emerging IT technologies, participate in capability reviews, and support standard...SuggestedFull timeContract workPart timeH1bWork at officeLocal area
$80k - $90k
...middleware, VPN, and secure email. Stakeholder & Engineering Coordination Act as the coordination point between Tier 3 support and... ...and documentation. Required Qualifications ~5-10+ years in IT support, with 3+ years managing advanced technical teams. ~ Strong...SuggestedPermanent employmentContract workWork at office$38 - $41 per hour
More About the Role NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport... ...in resolving complex issues. Manage the resolution of customer tickets according to established Service Level Requirements (SLRs). Ensure...Hourly payLocal area- ...systems Train end users on the proper use and maintenance of installed hardware and equipment Utilize ticketing systems to document incidents, track work, and support IT service management processes Provide remote and onsite end-user technical support while resolving...Remote work
- ...understands and leverages metrics across the scrum process, jira tickets, project plans, business metrics and application logging to... ...to 10%). Requires the ability to lift up to 25 pounds (e.g., IT hardware, equipment). Prolonged periods of computer use and sitting...Work at officeLocal area
$169.8k - $355.4k
Does this position require a security clearance? No Years 10+ years Additional Info Visa / work permit sponsorship is not available for this position Applicants are required to read, write, and speak the following languages English Job Description Lead an...Temporary workFlexible hours- ...IT Specialist II Location: Aberdeen Proving Ground, MD Clearance Required: Secret Clearance Note: This position is contingent upon contract award Job Description And Responsibilities Experience supporting, maintaining, tracking, processing, and troubleshooting computer...Contract work
$122k - $253k
...Maryland Key Job Responsibilities Serve as a primary escalation point for Tier 2 and Tier 3 support, resolving complex incidents across IT systems, applications, and infrastructure. Provide advanced technical troubleshooting and problem resolution, including root cause...Contract work$193.6k - $414.4k
Job Description Application deployment is critical to all teams within OCI in delivering value quickly to their customers. As the leader of this organization, you will define the technical vision, drive execution across multiple teams, and build a high-performing engineering...Temporary workFlexible hours$75k - $176k
...customers. We uphold the integrity and quality of our work so you can expect only the best from us. RSC2 is currently looking for an IT Technical Support Specialist to join our growing team in Aberdeen to support the SAI contract! Responsibilities Provides subject matter...Full timeContract work- ...institutes/centers may also participate in this announcement. For all IT positions, individuals must have IT-related experience... ...configuration management functions and maintaining daily LAN operations; coordinating installation, maintenance, troubleshooting, and fine-tuning of...
$75k - $115k
...Management, Information Technology, or a related field. Proven experience as a Project Manager, preferably in Information Services or IT projects. Project Management Professional (PMP) certification is a plus. Strong understanding of project management methodologies and...Immediate start- ...Suite (Word, PowerPoint, Excel) Excellent people, organizational, management, computer, and leadership skills. Ability to plan, coordinate, and support product development in a fast-paced, rapidly changing environment at a strategic level. Preferred Qualifications...Temporary workFor contractorsWork experience placementInterim roleWork at officeImmediate startFlexible hours
- ...dstaffing is seeking experienced Service Project Managers to join our innovative IT team in Maryland. This role requires five or more years of project management experience, effective communication skills, and the ability to work in complex technical environments. The...
- ...Qualifications Bachelor’s degree in computer science, information systems, engineering science, or related discipline and minimum of 12 years of IT related experience is required. 15 years of IT related experience may be substituted for a Bachelor's degree Active/current TS/SCI...Temporary work
- ...ProSidian Consulting, LLC is looking for an IT Support Services Project Manager in Maryland to lead contract support for a Federal Government Agency. The role includes managing complex IT services and interfacing with key personnel. The ideal candidate should have a Bachelor...Contract workWork at office
- ...Job Overview An IT Support Specialist will partner with Corporate and Business Unit IT teams. Provide reliable break-fix support on IT hardware and software. Travel between area facilities to support locations within the region with 15% travel expected. Responsibilities...Work at officeLocal area
- ...Baltimore Country Club is looking to hire a full‑time IT Support Specialist to assist the IT Department. This position offers a competitive wage based on skills and experience. We also provide a full benefits package including medical, dental, vision, STD/LTD, and a 4...Full timeWork at officeImmediate startFlexible hours
- ...SynergyECP has an opening for an IT Field Support Specialist to support our end-user community by providing Tier 2 and Tier 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Daily duties include...Work at officeImmediate startRemote workShift work
$110k - $130k
...within the continental U.S. or internationally. Basic Requirements Associates Degree or Bachelor's degree in Business, Communications, IT, Management, or related field. 5+ years of experience working in an Engineering, or Project Management environment required. Must be...For subcontractorRemote work$65k - $70k
...passionate people to join us. If you’re ready to turn your passion into a career, let’s grow the future together. What the role is about: The IT Support Specialist will take ownership of customer issues reported and see problems through resolution. (S)he will research, diagnose...Work at officeLocal areaRemote work- ...resolved promptly and thoroughly. Document service requests and enter helpdesk database for tracking. Diagnoses hardware, software, and... ..., and troubleshooting permissions issues Experience supporting IT services within federal contracting environments, delivering timely...Work experience placement
$50k - $60k
...incidents. Tier 2 (L2) support team handles tickets routed by L1 support or can themselves... ...repair (including in-house repair or coordinating depot services). Tier 2 (L2) will sometimes... ...function: Information Technology Industries: IT Services and IT Consulting> Location:...Full timeRemote work- Responsibilities Lead the team in executing planned sprint activities. Facilitate and lead all Scrum ceremonies, including Sprint Planning, Daily Scrums, Retrospectives, and Reviews/Demos, using relevant metrics and data to drive continuous improvement. Actively remove...
- Overview Welcome to Interclypse, where innovation meets passion. Every team member is a vital part of our success story. We are a dynamic community driven by a shared vision of redefining excellence. At Interclypse, you will find more than a career – you will discover ...Temporary workFlexible hours
$150k - $230k
Join Bestgate Engineering, where we deliver cutting-edge solutions for national security and enterprise innovation. At Bestgate, we’re driven by excellence, teamwork, and a commitment to empowering our people. Bestgate is seeking a Scrum Master to lead Agile teams in a...Work experience placement$144.2k - $288.4k
We're building a world of health around every individual – shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize...Hourly payFull timeTemporary workLocal area
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