IT Helpdesk Ticket Coordinator
DUIT
Join a rapidly growing and innovative information technology team that values your contributions and offers limitless opportunities for advancement. As a Queue Coordinator, you will play a vital role in monitoring ticket queues, ensuring timely resolutions, and coordinating with support resources. This position provides a supportive work environment where your efforts are recognized and rewarded. With competitive salaries and excellent benefits, this is an exciting opportunity to grow your career in a dynamic setting. Don't miss the chance to be part of a company that truly values its employees! #J-18808-Ljbffr
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the IT Helpdesk Ticket Coordinator in Annapolis, MD vacancy
- Robertson and Caine International Yachts is looking for an IT Asset Coordinator in Maryland to monitor, audit, and track company IT assets. This role involves assisting with IT Helpdesk tickets, ensuring backups are performed, and maintaining equipment for staff. The ideal...Suggested
- ...Role Overview Lead the coordination and execution of incident management and service request processes... ...the service request queue, utilize the ticket management system, lead incident response... ...of relevant experience working in an IT or Service Desk environment BA/BS degree...SuggestedTemporary workWork at officeRelocation package
Link Solutions
Annapolis, MD5 hours ago $70.8k - $148.6k
...recorded calls) • Ensure 95% First Call Resolution rate • Ensure 98% ticket documentation accuracy ("One call = One ticket") • Handle... ...difficult customer interactions • Validate customer complaints and coordinate with PM on corrective actions • Review and approve ticket...SuggestedContract workWork experience placementWork at officeFlexible hoursShift workNight shiftRotating shift3 days per week$84.9k - $178.4k
## IT Help Desk ManagerNational Harbor, MD, USApply NowFind out how well you match with this jobJob ID327344Job Title: IT Help Desk... ...training procedures and policies · Provide thorough triaging of tickets by liaising with other IT teams · Assist other IT teams with projects...SuggestedContract workWork experience placementLocal areaImmediate startFlexible hoursDay shift3 days per week$67.9k - $132.5k
...incidents and service requests. The role manages ticket queues, staff assignments, and... ...targets are consistently met in a federal IT environment. The supervisor coaches analysts... ...complex or high-impact technical issues, coordinating with higher-tier support and other IT...SuggestedContract workWork at officeShift workASM Research, An Accenture Federal Services Company
Annapolis, MD16 hours ago$21 per hour
...Demonstrated experience in providing professional customer service in an IT support environment with an increasing acumen for strong... ...preferred - especially support for support of processes involving ticket creation/prioritization, documentation of problem resolutions and...Full timeTemporary workPart timeWork at officeLive! Casino & Hotel
Annapolis, MD3 days ago- ...Job Description We are seeking a dedicated IT Support Engineer to join our team. The successful candidate will be responsible for... ...access. Track and document issues and their resolutions using a ticketing system. Assist in maintaining and troubleshooting Local Area Networks...Local areaRemote work
6AM City
Annapolis, MD3 days ago $21.97 - $42.88 per hour
...~3+ years of experience in customer support, technical support, IT services, or healthcare industry ~ Bachelor's degree in Information... ...~ Experience with troubleshooting, help desk environments, or ticketing systems ~ Ability to work onsite 3 days per week in one of the...Hourly payTemporary workFlexible hoursWeekend work3 days per weekOracle
Annapolis, MD5 days ago- ...A technology services provider is seeking a Service Desk Incident Manager to oversee service requests and IT incidents, utilizing ITIL practices and ServiceNow. The ideal candidate has over 5 years in IT support, a Bachelor's degree or equivalent experience, and relevant...
HRB
Annapolis, MD4 days ago $80 per hour
...seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform... ...in ambiguity, and are energised by solving cross-functional coordination challenges. You are business fluent in English and Spanish , both...Work at officeRemote workRelocationFlexible hoursDistribusion Technologies GmbH
Annapolis, MD3 days ago$55k - $65k
...The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce... ...repair (including in‑house repair or coordinating depot services). Tier 2 (L2) will... ...and requests. Go to person for all plant IT related requests (Password resets, access...Remote workWeekend work$70.8k - $148.6k
CACI International Inc. is searching for a FEMA Enterprise Service Desk Lead to oversee a team of help desk analysts while ensuring efficient service delivery to FEMA users. This position requires a Bachelor's degree in Information Technology and extensive help desk experience...- CACI International Inc. is seeking an experienced IT Help Desk Manager to oversee a service desk team at National Harbor, MD. The role involves managing operations for over 20,000 users, ensuring timely resolutions of incidents and service requests. The ideal candidate...
- ...and service request processes supporting the Army Research Laboratory's mission. The position requires a U.S. citizen with significant IT experience, including incident response and service desk management. Key responsibilities include managing service request queues and...
- IT Field Support Specialist 2 Description: The Hardware Technician (IT Field Support Specialist 2) provides Tier 2 and 3 on-site and... ...for the Connectivity Operations Team, including the use of ticketing systems and documentation Support network upgrade projects or initiatives...Work at officeRemote workShift work
$34 - $38 per hour
Leidos Inc is seeking a qualified IT professional to manage customer service tickets and troubleshoot various IT issues in Patuxent River, MD. The candidate must be a U.S. citizen with a DoD Secret Clearance and possess at least a high school diploma along with relevant...Hourly pay- ...experiences for guests and employees. The role prioritizes customer service and effective problem solving. Candidates should possess relevant IT support experience and demonstrate strong communication skills. Benefits include comprehensive health insurance, free meals, and...
Live! Casino & Hotel
Annapolis, MD16 hours ago $57.5k - $77.63k
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: The Technical Support Engineer II (TSE) will be part of a team of support engineers as part of a fast-paced support organization with the primary mission to provide...Permanent employmentRemote workWorldwideRocket Software
Annapolis, MD4 days ago$160k - $178k
...ensure applications are working correctly - includes planning, coordination and communication activities Responding to reported... ...environment and maintaining incidents and production support in the ticketing system and/or via Agile stories (work items) Respond to security...Temporary workLocal areaFlexible hoursShift work$122k - $253k
...Key Job Responsibilities: Serve as a primary escalation point for Tier 2 and Tier 3 support, resolving complex incidents across IT systems, applications, and infrastructure. Provide advanced technical troubleshooting and problem resolution, including root cause...Contract workNightwing
Annapolis, MD3 days ago- Rocket Software is seeking a Technical Support Engineer II located in Annapolis, Maryland. As part of a dynamic support team, you'll provide top-notch assistance to customers regarding the setup and functionality of Rocket products. Your role involves troubleshooting and...Remote job
$64.81k - $103.82k
...assists in the auditing of PC application software and licenses. Coordinates and tracks disposal of old PC hardware/equipment. Monitors... ..., skills and abilities for this job? Yes No 03 Describe your certifications in IT. Required QuestionFull timeTemporary workWork at officeRemote workFlexible hoursCity of Annapolis
Annapolis, MD3 days ago- ...maintain the required level of clearance may result in the withdrawal of a job offer or removal. This position is designated as a Cyber IT/Cybersecurity Workforce position. You must obtain and maintain the credentials as described in SECNAV M-5239.2 for specialty area 46...Full timePart timeInterim roleWork at officeImmediate startRemote workRelocationRelocation packageNight shift
Bureau of Naval Personnel
Annapolis, MD4 days ago - 6AM City, LLC is seeking an IT Support Engineer in Maryland to ensure smooth operation of IT systems and resolve computer-related issues. Responsibilities include troubleshooting devices, installing software, and managing user accounts. Ideal candidates should have strong...
- Cybersecurity Team Member You will serve as a leader or a member of a project team to implement new cybersecurity technologies, policies and procedures. You will utilize technical expertise with a variety of enterprise security tools (such as Web Filtering, IDS/IPS...
U.S. Marine Corps
Annapolis, MD1 day ago - Job Title Job Description You will determine overall technical design of public/intranet websites and database-driven web applications You will develop, test, and maintain secure and scalable code for enterprise web applications using PHP, HTML, CSS, and JavaScript...
U.S. Marine Corps
Annapolis, MD16 hours ago - Mettler Toledo AG is seeking a Software Project Manager in Maryland to lead high-impact software projects within a global matrixed environment. The role involves managing the software project lifecycle, collaborating with Product Owners, and ensuring alignment between product...
$195k - $240k
...infrastructure priorities, sprint execution, and DevOps team coordination. Required Skills: ~ Bachelor’s degree from an accredited... ...service utilization. ~ Experience managing sprint priorities, ticket decomposition, and team tasking in Agile environments. ~ Experience...Bestgate Engineering
Annapolis, MD15 days ago$63.3k - $129.7k
...problems* Escalate and track complex incidents using the team's ticketing system, ensuring accurate documentation and timely follow-up* Assist... ...practical experience* 3+ years of experience in a help desk, IT support, or cloud support role (Tier 1 or Tier 2)* Availability...Contract workWork experience placementRemote workFlexible hours$100k - $125k
A leading technology company is hiring a Principal Technical Support Engineer in Maryland, requiring an Active Top Secret/SCI Clearance. Responsibilities include troubleshooting complex network issues, collaborating with support teams, and providing guidance on NETSCOUT...NETSCOUT
Annapolis, MD3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Helpdesk Ticket Coordinator. Be the first to apply!
Related searches
- it risk analyst Annapolis, MD
- information technology specialist Annapolis, MD
- information technology Annapolis, MD
- junior IT professional Annapolis, MD
- IT governance analyst Annapolis, MD
- information technology IT intern Annapolis, MD
- IT network Annapolis, MD
- entry level IT tech Annapolis, MD
- IT performance management Annapolis, MD
- IT software development manager Annapolis, MD