Operations Support Manager

Benefits On Site Gym/Fitness Room Health insurance Paid time off Profit sharing Training & development Vision insurance 401(k) matching Dental insurance Help Keep Our Teams Ready to Respond At SERVPRO Team Toft, we know that exceptional customer service starts long before our crews arrive on a job site. It starts with organized operations, reliable equipment, stocked vehicles, and a warehouse that runs efficiently. We're looking for an Operations Support Manager to oversee our warehouse, fleet, equipment, tools, inventory, and facilities. This role is responsible for ensuring our technicians have the resources they need to deliver outstanding service every day. If you're organized, mechanically inclined, enjoy improving processes, and take pride in keeping operations running smoothly, we'd love to meet you. What You'll Do As the Warehouse & Asset Manager, you'll oversee the day-to-day operations that support our restoration and reconstruction teams, including: Warehouse Operations Manage the daily operation of our 44,000-square-foot warehouse Maintain a clean, organized, safe, and efficient work environment Coordinate shipping, receiving, equipment staging, and material storage Improve warehouse organization and operational efficiency Ensure technicians can quickly access the equipment and materials they need Fleet Management Oversee approximately 40 company vehicles Schedule preventative maintenance and repairs Coordinate registrations, licensing, inspections, and DOT compliance Track maintenance records, fuel usage, and vehicle conditions Work with repair vendors to minimize downtime Equipment & Tool Management Maintain restoration equipment and company tools Develop preventative maintenance schedules Coordinate equipment repairs and warranty claims Assign tools and equipment to employees Track tool accountability and replacement needs Ensure equipment is clean, tested, and ready for deployment Inventory & Purchasing Maintain inventory levels for equipment, PPE, tools, chemicals, building materials, and warehouse supplies Perform cycle counts and physical inventories Monitor inventory accuracy and minimize shrinkage Order supplies and maintain strong vendor relationships Recommend cost-saving purchasing opportunities Facilities & Logistics Coordinate facility maintenance and repairs Oversee HVAC, plumbing, electrical, lighting, and security systems Manage warehouse improvements and contractor relationships Coordinate movement of equipment, trailers, and materials Support emergency response mobilizations and special projects Leadership & Coordination This position supervises one Warehouse Technician and coordinates warehouse operations across the company. While Restoration Technicians report to their department managers, this role provides direction to technicians while they are in the warehouse by: Coordinating equipment returns and cleaning Assigning warehouse tasks and daily priorities Ensuring vehicles are stocked and job-ready Managing tool accountability Maintaining warehouse organization and operational standards Supporting efficient loading and unloading of vehicles What We're Looking For Required Qualifications 5+ years of experience in warehouse, logistics, fleet, or operations management Previous leadership or supervisory experience Strong mechanical aptitude Experience managing inventory and company assets Excellent organizational and problem-solving skills Ability to prioritize multiple projects in a fast-paced environment Valid driver's license Forklift certification (or ability to obtain) Proficiency with Microsoft Office Preferred Qualifications Restoration or construction industry experience OSHA knowledge Experience with inventory management or CMMS software Knowledge of preventative maintenance programs The Ideal Candidate Organized and detail-oriented Hands-on with strong mechanical skills Process-driven and accountable Self-motivated and dependable Calm under pressure Financially responsible Strong communicator who works well with multiple departments Committed to continuous improvement and operational excellence Benefits Starting Day 1 $1,500 Employee Referral Bonus Six Paid Holidays PTO (up to 11 accrued days annually) On-site gym/fitness room Uniforms, tools, and PPE provided After 60 Days 50% Employer-Paid Health Insurance (Blue Cross Blue Shield) Dental Insurance Vision Insurance Heritage Family/ Global Life Supplemental Benefits After 6 Months 401(k) with up to a 4% Company Match Profit Sharing Career Advancement Opportunities After 1 Year $1,000 Annual Work Anniversary Bonus (paid each year) Employment Requirements All offers of employment with SERVPRO Team Toft are contingent upon the successful completion of a background check and electronic verification of employment eligibility through Form I-9 and the federal employment verification process. Each SERVPRO® Franchise is independently owned and operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. Employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC. #J-18808-Ljbffr