Pharmacy Operations Associate

Henry Meds is a direct-to-consumer telehealth company on a mission to create a world where everyone has the health to live fully– regardless of insurance status or plan. As a telehealth organization delivering virtual health care to patients in 40 states and DC through a professional corporation–management services organization ("PC-MSO") model, clinical care is delivered by physician-owned professional entities, and Henry Meds provides administrative, technology, and business support services under management services agreements.

We’re headquartered in Las Vegas, Nevada, with a largely remote U.S. team. We work under a guiding principle that puts patients first, driven by five values: Integrity Always, Own It, Be Relentless, Stay Curious, and Win Together. We are driven to fulfil our mission and create a great place to work.

Enjoy the casual culture, remote-first workplace, and generous PTO/benefits!

Position Overview:

We are seeking a Pharmacy Operations Associate to join our team. The Pharmacy Operations Associate will be responsible for providing support to our team of healthcare providers, responsible for managing incoming and outgoing pharmacy clarifications, assisting with higher-touch pharmacy initiatives, and serving as a valuable resource for Care Coordinator Representatives with medication process questions.

Your role will require a deep understanding of telehealth operations, provider support, and basic medical terminology to ensure the efficient and accurate processing of prescriptions and medications.

Duties and Responsibilities:

• Telehealth Operations Support: Utilize your 2+ years of telehealth operations or provider support experience to assist in the seamless integration of telehealth services into our pharmacy operations.
• Pharmacy Clarifications: Manage incoming and outgoing pharmacy clarifications, ensuring that prescriptions are processed accurately and in a timely manner. Collaborate with healthcare providers to resolve any medication-related inquiries or issues.
• Higher Touch Pharmacy Initiatives: Assist in the implementation and management of higher touch pharmacy initiatives, such as patient adherence programs, medication therapy management, and specialty pharmacy services.
• Resource for CCT Medication Process Questions: Serve as a knowledgeable resource for care coordinator representatives by providing guidance and support on medication processes, prescription‑related inquiries, and basic medical terminology.
• Prescription Verification: Conduct thorough reviews of prescription orders to verify accuracy, completeness, and compliance with regulatory guidelines.
• Quality Assurance: Collaborate with teams to ensure that all pharmacy operations adhere to the highest quality and safety standards.
• Documentation and Reporting: Maintain accurate records and generate reports on pharmacy operations metrics and performance as needed.
• Continuous Improvement: Identify opportunities for process improvements, efficiency enhancements, and cost savings in pharmacy operations and telehealth services.
• Assisting providers on logistical and operational pharmacy questions

You Will Likely Have:

• 2+ years of telehealth operations or provider support experience.
• Strong understanding of basic medical terminology.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational abilities.
• Ability to work collaboratively in a team environment.
• Proficiency in using pharmacy management software and technology.
• Exceptional problem‑solving skills.
• Customer‑focused attitude with a commitment to patient care.

Company Offers:

• Platinum PPO Healthcare + Vision & Dental (Henry covers 99% for employees and 50% for their qualified dependents).
• 401(k) with matching contributions beginning your first day.
• Unlimited PTO.
• Fully remote position with occasional travel.
• Impactful, rewarding work as part of a fast-growing brand helping thousands of people every day.

Equal Opportunity Statement:

Henry Meds is committed to promoting an inclusive work environment free of discrimination and harassment. We value a diverse and balanced team where everyone can belong.

Please note that Henry Meds cannot provide sponsorship at this time. Applicants must be legally able to work in the US without sponsorship.

This salary represents Henry Med's good faith and reasonable estimate of the possible compensation for this role at the time of posting, and Henry Meds may ultimately pay more or less than the posted salary. The final salary for this position will be determined by Henry Meds sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Henry Meds business and other operational considerations.

We believe transparency & alignment are key! Just so there are no surprises, the compensation for this role is $26.44/hour.