Scheduling and Patient Services Lead - Pathology

Department/Unit: Pathology Administration Work Shift: Day (United States of America) Salary Range: $49,763.00 - $69,668.00 The Scheduling and Patient Services Lead serves as a vital administrative bridge within the Department of Pathology, providing high-level executive support for the Department Chair's Office while providing targeted administrative support to the Pathology Residency Coordinator. Success in this position requires managing a broad range of administrative duties within a dynamic academic healthcare environment. Albany Med offers a competitive salary and benefits package that includes: Excellent benefits including health/dental/vision Employer-funded pension plan Paid Leave Position Summary Supports routine operations of the department including: Backup to administrative coordinators Assistance to Department Chair as needed Sort mail Changes to the Pathologist Service Schedule Assist with reimbursement requests as needed Assist Residency Coordinator with Academic Program Participate in departmental meetings as needed Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance company Answer incoming phone calls and direct appropriately to team members Convey a professional image by adhering to the established dress code Education High school diploma or equivalent required. Experience Preferred 2-3 years office experience or one year of related experience in a medical practice Skills, Knowledge & Abilities High energy and professional demeanor Excellent customer service skills Excellent analytical skills Ability to learn and utilize resources Strong time‑management skills Ability to review information and draw appropriate conclusions Good judgment and ability to problem solve; escalates issues as needed Pre‑Employment Screening Requirements Relevant Background Check(s) Drug Screen PPD / Tuberculosis Test Reference Check Applicable vaccinations Albany Med is an equal opportunity employer. This role may require access to information considered sensitive to Albany Med, its patients, affiliates, and partners, including but not limited to HIPAA‑protected health information and other information regulated by federal and New York State statutes. Workforce members are expected to ensure that access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. #J-18808-Ljbffr Albany Med Health System