Support Representative

Description:

This is NOT a typical customer service role.

At Align Aerospace, our VMI Representatives run the customers supply chain.

in your 6-9 month contract term You will:

• Control inventory
• Prevent shortages
• Solve real supply chain problems
• Work directly with operations, purchasing, and customers

You are the difference between a customer shutting down or staying operational.

Why Align Aerospace?

We support major aerospace OEMs and Tier 1 suppliers and we do it fast.

What makes us different:

• No red tape decisions get made
• High ownership you run your accounts
• Real growth not empty titles
• High expectations and real rewards

What Youll Be Doing (Real Work, Real Impact)

1. Own the Customers Inventory

• Ensure parts are always available when needed
• Prevent stockouts and overstock
• Manage min/max levels and demand trends

2. Solve Supply Chain Problems (Daily)

• Late deliveries? Fix it
• Shortages? Escalate and resolve
• Quality holds? Coordinate with internal teams

You will work directly with:

• Purchasing
• Warehouse
• Quality
• Customers

3. Analyze & Drive Decisions

• Review usage trends, bin activity, and forecasts
• Adjust inventory strategies
• Use SAP + Excel to identify risks and opportunities

4. Be the Face of Align to the Customer

• Build strong relationships
• Lead Quarterly Business Reviews (QBRs)
• Communicate clearly and confidently

5. Support the Business

• Ensure contracts are executed correctly
• Support pricing, invoicing, and supply chain alignment
• Help identify cost savings and improvements

What Were Looking For & Must-Haves:

• 25+ years in:
  • Supply chain, VMI, inside sales, or customer operations
• Strong Excel skills (you can analyze, not just type)
• ERP experience (SAP strongly preferred)
• Ability to manage multiple priorities and solve problems fast Education/Experience:
• High school diploma or equivalent required.
• 1-2 years prior experience in end to end Account Management
• Extensive experience with supply chain including handling of real inventory

Big Plus:

• Aerospace or fastener experience
• Inventory or warehouse exposure
• Customer-facing experience

What Makes You Stand Out:

• You take ownership you dont wait
• You solve problems you dont escalate everything
• You think ahead not just react
• Youre comfortable holding people accountable

What You Get

• Competitive base salary + stay bonus potential

Alternative Workweek Option

• Work a set 40 hour week; or
• Work a 9/80 schedule ? Every other Friday or Monday off

Why This Role is a Career Move

This role gives you exposure to:

• Supply chain operations
• Customer management
• Inventory strategy
• ERP systems (SAP)
• Contract and business decision-making

Final Word

If you want:

• A role where you actually make decisions
• A fast-paced environment that challenges you
• A company that rewards ownership
• And live in the Los Angeles area

Apply now!

We are an Equal Opportunity and Affirmative Action Employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. We welcome the unique contributions that are made from a diverse and inclusive workplace culture.

Compensation details: 25-28.5 Hourly Wage

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