Client Account Manager

Job Description

Job Description

Client Success Manager

Build strong client relationships. Solve problems. Help our clients succeed.

Advanced Rehab Management Services (ARMS) is a growing health technology company that helps physical therapy providers maximize revenue and grow their practices through our proprietary BOOST platform.

We're looking for a Client Success Manager who can build trusted relationships with our clients, understand their business needs, and make sure they receive the support and results they expect from our team.

In this role, you'll own client relationships, lead regular check-ins and business reviews, resolve issues, and work across our Operations, Finance, and Technology teams to keep client priorities moving forward.

If you have experience in account management, client success, B2B client services, financial services, insurance, or another professional relationship-focused environment, we'd love to hear from you.

What You'll Do

• Serve as the primary point of contact for assigned client accounts
• Build strong, long-term relationships with clients and become a trusted partner
• Proactively communicate with clients regarding account performance, questions, and concerns
• Lead regular client check-ins and business reviews
• Identify client needs, challenges, and opportunities for improvement
• Coordinate with Operations, Finance, and Technology teams to resolve issues and deliver solutions
• Manage reimbursement and account-related escalations through resolution
• Monitor account activity and performance to identify potential concerns
• Maintain accurate client documentation and follow-up
• Ensure clients receive timely, professional communication and a consistently positive experience

What We're Looking For

• Bachelor's degree
• 2+ years of professional experience in account management, client success, client services, or another client-facing business role
• Strong relationship-building and interpersonal skills
• Excellent written and verbal communication
• Ability to manage multiple client relationships and priorities simultaneously
• Strong problem-solving skills with a proactive, solutions-focused approach
• Exceptional organization and follow-through
• Comfortable working cross-functionally with multiple departments
• Proficiency with Microsoft Office
• Experience with Salesforce or another CRM is a plus

Experience in healthcare is not required. This is not a medical billing, medical assistant, clinical, or patient-facing position. We're interested in candidates who know how to manage professional client relationships, solve problems, and drive successful outcomes.

Why Join ARMS?

At ARMS, you'll join a growing health technology company where your work directly impacts our clients and their businesses. You'll have the opportunity to build meaningful client relationships, work with a proprietary technology platform, collaborate directly with teams across the organization, and grow as our company continues to evolve.

We offer:

• Competitive compensation
• Weekly pay
• Excellent benefits
• Career growth opportunities
• Collaborative, team-focused environment
• The opportunity to make a visible impact in a growing company

Nicotine-Free Workplace: Advanced Rehab Management Services is committed to promoting a healthy work environment. We maintain a nicotine-free workplace. The use of nicotine products, including cigarettes, cigars, e-cigarettes, vaping devices, smokeless tobacco, nicotine pouches, and similar products, is prohibited while on company property or during working time in accordance with company policy.

Equal Employment Opportunity: Advanced Rehab Management Services is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations: Advanced Rehab Management Services is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you require an accommodation to participate in the hiring process, please contact Human Resources.