Inside Sales Representative

Job Description

Job Description

Description:

About the Company

Ardmore Home Design (AHD), founded in 2008, is a privately owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell, and distribute luxury home décor globally to interior designers and boutique/luxury retailers. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials), Pigeon & Poodle (home and bath accessories), Blue Pheasant (handcrafted tabletop products) and Burton James (seating home furnishing).

About the Role

Reporting to the Director of Customer Service for Made Goods and Pigeon & Poodle, the Inside Sales Representative is responsible for reactivating lapsed design and design-driven retail accounts through email outreach, dynamic phone conversations and in person selling at trade shows. This role involves providing product knowledge, processing orders, and delivering exceptional customer service. You’ll collaborate closely with our sales and operations teams to ensure smooth order fulfillment and drive sales goals. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced, design-focused environment. Strong communication skills and a passion for high-end home décor are essential. This individual embraces and supports our in-person/on-site work culture and embodies our company values of Ownership, Collaboration and Respect .

What you can do for us:

· Conduct high volume outbound calls daily to lapsed or existing customers

· Build and maintain a strong pipeline of qualified sales opportunities through consistent outreach and follow-up

· Follow up consistently on quotes, samples, and open opportunities to drive conversion

· Maintain detailed customer notes and activity tracking within CRM systems

· Successfully close sales by identifying opportunities

· Meet monthly, quarterly and annual sales and invoice goals

· Demonstrate strong knowledge about how designers work with the ability to provide product details, generate interest, offer solutions and problem solve

· Excel at time management and meeting deadlines

· Engage clients through outbound calls, emails, and interactions at trade shows and successfully build relationships

· Add value to our customer by making the process easy, communicating updates and date changes

· Communicate qualified opportunities to the appropriate sales directors for further development and closure

· Collaborate with account managers, customer service, and sales leadership to ensure exceptional customer experience

· Stay informed on product launches, industry trends, and competitor activity

· Assist with trade shows and market events as needed

What we can do for you:

· Play a pivotal role in our company’s transformation and growth

· Maintain work/life balance with day shift work schedules and no weekends, in a wholesale distribution business (no manufacturing)

· Align with a growing company that operates in the luxury market

· Mentor and develop rising employee stars

· Provide training and career development opportunities

· Offer 3 weeks paid time off and 6 paid holidays per service year

· Enjoy a high-paced and collaborative work environment

· Receive up to 6% 401k employer contributions

· Participate in competitive benefits and incentivizing programs

· Minimum of 3-years successful track record in outside sales preferably in the home furnishings industry

· Proficient in Excel and Word

· Strong MS Word/Excel skills

· BA/BS degree

· Comfortable reporting and working with customers and a leader who are remote

· Demonstrates active listening skills and communicates clearly and effectively

· Conveys excellent product knowledge and information and explains product features and benefits

· Communicates clearly and effectively

· Data driven

· Naturally curious and comfortable asking questions

· Thrives in a fast paced environment

· Self-motivated and driven

· Passionate about interior design and/or home furnishings industry

Physical Requirements:

The physical demands described here are representative of those that are required by an employee to successfully perform the essential functions of this job.

· While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.

· The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

· Ability to work in open environment with fluctuating temperatures and standard lighting.

· Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.

· Required to use stairwells to attend meetings and engage with employees on multiple floors throughout building.

Other Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

Compensation

Starting compensation: Hourly, with an annualized base pay of approximately $50,000, plus commissions on all sales.