International Center Assistant

UCI International Center Assistant

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation's top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It's located in one of the world's safest and most economically vibrant communities and is Orange County's second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.

The International Center advances and facilitates international engagement at UCI to enhance the academic and personal experience of the international community. The International Center staff is committed to serving campus constituents through advising, immigration services, programming, advocacy, and outreach.

Your Role on the Team The International Center Assistant is responsible for supporting the administrative and reception functions of the International Center. Responsible for creating a responsive, positive and welcoming environment to the International Center. Responsible for greeting visitors, answering phones, responding to email messages, assessing needs and responding appropriately. Independently answers questions about services and programs; provides information on immigration processes and procedures and university resources. Makes assessment and provides referrals to advising staff and/or Director on complex and escalated inquiries. Works closely with Administrative Coordinator to coordinate the day-to-day operations of the International Center. Provides administrative support including data entry, incoming and outgoing mail, and maintaining database information.

What It Takes to be Successful Required: Demonstrated ability to work as part of a team and to develop and maintain effective working relationships with colleagues throughout and outside of the University. Ability to independently assess priorities and prioritize assignments in order to meet multiple deadlines and complete projects in an environment of competing objectives and frequent interruptions. Excellent organizational skills in order to manage heavy workload which includes visitors and phone calls; manage appointment system; and provide excellent customer services. Excellent interpersonal and customer services skills with the ability to interact effectively with the general public, students and scholars, campus administrators, staff, faculty and government officials. Effective interpersonal communication skills to interact with individuals from a variety of cultural, social, economic and educational backgrounds; sometimes with limited English skills. Ability to maintain confidentiality and to effectively communicate and perform responsibilities with tact, sensitivity, and discretion. The ability to interact with professionalism and diplomacy in situations involving conflict and/or frustrated individuals. Ability to recognize and defer sensitive issues to the director or appropriate immigration advisor to ensure that the University will be in compliance with federal regulations; and to protect an individuals immigration status. Knowledge of various software programs; including Windows, Microsoft Word, Outlook, Excel and database management. High school diploma or equivalent experience Minimum of 3 years of experience working in an office environment. Preferred: Working knowledge of U.S. government immigration rules and regulations as they relate to international students and scholars in F1, J-1, H-1B and SEVIS. Special Conditions: Must be U.S. Citizen or U.S. Permanent Resident to comply with Department of Homeland Security and Department of State regulations.

Total Rewards In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. The expected pay range for this recruitment is $25.45 - $26.58 (Hourly).

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment: Background Check and Live Scan Employment Misconduct* Legal Right to work in the United States Vaccination Policies Smoking and Tobacco Policy Drug Free Environment *Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.