Head of Customer Success & Growth

Head of Customer Success & Growth

Palm Beach Gardens, FL (In-office) | $140,000 base + $30,000 OTE, uncapped

The Person We Want

We’re looking for a player-coach who owns revenue, not just relationships.

Someone who has personally run onboarding, delivery, renewals and expansion in a recurring-revenue business, and knows that customer success is a commercial job.

Someone who can sit with a Chief People Officer, understand what they need and turn it into a renewal and an upsell.

Someone who understands both the HR tech world and digital marketing, including SEO and AEO (optimizing for AI answer engines like ChatGPT).

You’ll report directly to the Founder & CEO of an established research organization behind a fast-growing employer branding and AI reputation platform.

It’s a small, founder-led team with big growth plans, and this role sits right at the heart of them.

What You’ll Own

Own a book of around 65 accounts on annual packages averaging $40,000–$70,000

Lead onboarding, adoption, delivery, renewals, expansion and account recovery

Hit clear targets: 90% retention, 20% account growth and a plan to roughly triple recurring revenue over the next three years

Turn freemium and assessment-stage clients into paying customers, and upsell existing clients into higher tiers

Lead hands-on delivery of AI search visibility and employer-brand content packages using the company’s own tools

Run QBRs and executive value reviews with HR and People leaders

Connect visibility improvements to real business results, and be clear about what’s measured and what’s assumed

Lead and coach a remote customer-facing team spanning account management, customer support, engagement and marketing

Own account health tracking, renewal forecasts and clean HubSpot records

Who We’re Looking For

Experience owning onboarding, renewals and expansion in a recurring-revenue business

A proven record of retaining and growing a client portfolio, with numbers to back it up

People management experience is essential

A strong understanding of HR tech or HR services, digital marketing and SEO/AEO

A revenue-minded approach: consultative growth selling, not transactional sales or pure customer service

Experience in small, founder-led companies or agencies. This isn’t a role for someone who’s only worked at large corporates

Confident on the phone and in the room with senior clients

HubSpot experience

Background at a digital agency, HR tech platform or employer branding business is a strong plus

What’s On Offer

$140,000 base salary

$30,000 OTE, uncapped, tied to retention, expansion and contribution

Benefits

A direct line to the Founder & CEO and real influence over company growth

The chance to build the customer success function at an early-stage business with a 25-year research pedigree behind it