General Manager | New QSR Opening | NYC

Job Description

Job Description

General Manager – QSR

Reports to: Ownership / Operations Leadership

Location: New York, NY

Job Summary

The General Manager is responsible for leading all aspects of restaurant operations, from pre-opening setup and hiring through daily execution and long-term performance. This role oversees the guest experience, financial results, team development, and compliance for a fast-paced QSR concept in New York City.

Key Responsibilities

Operations & Guest Experience

• Lead pre-opening setup, hiring, training, and launch readiness.
• Oversee daily restaurant operations and guest experience across all dayparts.
• Manage POS systems, cash controls, reporting, and compliance with NYC regulations.
• Oversee third-party delivery platforms and support catering sales growth.
• Ensure a clean, organized, and welcoming environment at all times.

Financial Management

• Manage labor, sales, and controllable costs to hit store performance goals.
• Review P&L, identify trends, and take action to improve profitability.
• Oversee cash handling, deposits, and daily reporting.
• Partner with ownership on forecasting, budgeting, and business planning.

Team Leadership

• Recruit, hire, and manage a team of approximately 15 employees.
• Train, coach, and develop team members and shift leaders.
• Build schedules that align with sales forecasts and labor targets.
• Foster a positive, guest-obsessed culture with high standards.

Kitchen & Food Safety Partnership

• Partner with the Kitchen Manager on food quality, ticket times, inventory, and food safety.
• Ensure adherence to all health, safety, and sanitation standards.
• Support inventory management and vendor coordination as needed.

Qualifications

Required

• 5+ years of restaurant management experience.
• GM, Restaurant Manager, or strong AGM background in QSR, fast casual, or high-volume casual dining.
• Experience with hiring, training, scheduling, and team development.
• Strong understanding of P&L, labor, inventory, and operating budgets.
• Experience with online ordering and delivery platforms.
• Knowledge of food safety, sanitation, and NYC restaurant compliance.
• Flexible availability, including nights, weekends, and holidays.
• U.S. work authorization.

Preferred

• Pre-opening experience.
• Toast POS experience.
• Chinese or Hong Kong-style restaurant experience.
• Cantonese or Mandarin language skills.
• NYC Food Protection Certificate.

Work Environment

Fast-paced quick-service restaurant environment. Extended time on feet, occasional lifting up to 50 lbs, and flexibility to work nights, weekends, and holidays as needed.

Additional Information

This job description outlines the primary responsibilities of the role and is not intended to be an exhaustive list. Additional duties may be assigned as business needs evolve. This document does not constitute an employment contract; employment is at-will. We are an Equal Opportunity Employer.