Customer Experience Representative

Overview Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. We are hiring for the National brand of Enterprise Mobility for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offers company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide an efficient and timely rental and return experience. Pay starts at $17 / hour. This position is located at The Des Moines Airport – 5800 Fleur Drive, Des Moines, IA 50321. We Offer Paid time off Employee rental car discounts Retirement savings plan including 401k with matching profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development Schedules Available Thursday‑Monday: 5:00pm‑2:00am (last flight) Thursday‑Monday: 10:00am‑7:00pm Friday‑Tuesday: 10:00am‑7:00pm Saturday‑Wednesday: 10:00am‑7:00pm Responsibilities Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services Use company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions and answers; provide information and resolution for customers, other branches, and other vendors Place outgoing calls for callback management and miscellaneous calls as assigned Assist in assessing condition of rental upon return Notify management of any known customer problems Notify management of any known vehicle problems and any required vehicle maintenance Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities and any company‑sponsored classroom training Perform miscellaneous job‑related duties as assigned Seek to improve job performance through self‑assessment, skill development, training, and goal setting Maintain a regular and reliable level of attendance and punctuality Qualifications Must be at least 18 years old Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future High School Diploma or G.E.D. required Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support Must possess a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years Equal Opportunity Employer Equal Opportunity Employer/Disability/Veterans #J-18808-Ljbffr