Senior Group Sales Manager

Description:

Join us at Park Hyatt Chicago: Where Your Sales Expertise Elevates Experiences to Unforgettable Heights!

ABOUT US:

At Park Hyatt Chicago , luxury is not just a standard—it’s a philosophy. As the flagship property and first-ever Park Hyatt hotel, our legacy began in 1980 with a vision to offer understated elegance, curated design, and deeply personalized service. Today, that vision continues to define the Park Hyatt brand worldwide.

Situated on the iconic Magnificent Mile and overlooking historic Water Tower Park, Park Hyatt Chicago is a serene urban sanctuary where art, architecture, and hospitality converge. Following a $60 million transformation, our redesigned guest rooms and suites reflect the feel of a modern private residence, enhanced by world-class amenities including NoMI Kitchen, Lounge & Garden, NoMI Spa, and an acclaimed contemporary art collection.

We are proud to be recognized with a Forbes Four-Star Rating and recently named the #1 Hotel in Chicago by the 2025 Travel Leisure World’s Best Awards . As one of the most distinguished luxury hotels in the city, Park Hyatt Chicago consistently ranks among the top hospitality destinations in the U.S.

As part of the Hyatt family, we foster a culture grounded in empathy, excellence, and integrity. Our colleagues are empowered to bring their authentic selves to work each day and are united by a shared passion for creating exceptional guest experiences.

If you are inspired by purpose-driven hospitality and want to be part of a property that sets the global standard for luxury, we invite you to join us.

THE ROLE:

As Senior Group Sales Manager , you will serve as a strategic revenue leader and trusted brand ambassador for Park Hyatt Chicago. This senior-level individual contributor role is designed for a highly accomplished luxury sales professional who excels at driving group revenue, cultivating long-term relationships, and representing an iconic brand with confidence, integrity, and sophistication.

You will own the full group sales lifecycle—prospecting, strategy development, negotiation, contracting, and execution—while creating thoughtful, customized experiences that reflect the refined elegance of Park Hyatt. This role requires a balance of strategic thinking, financial acumen, and exceptional relationship-building skills within a high-touch luxury environment.

RESPONSIBILITIES (include but are not limited to) :

• Drive strategic group revenue performanceby developing and executing comprehensive sales plans aligned with Park Hyatt Chicago’s business objectives and luxury brand positioning, consistently meeting or exceeding assigned revenue goals.

• Identify, qualify, and convert new group businesswhile owning and growing a portfolio of key group accounts through targeted prospecting, strategic networking, industry engagement, and relationship-driven outreach that fosters long-term partnerships and customer loyalty.

• Lead the full group sales lifecycleby preparing, negotiating, and executing complex contracts that optimize occupancy, rate, and total revenue, ensuring alignment with the hotel’s overall business plan.

• Collaborate cross-functionallywith the Director of Sales, Events & Marketing, Director of Revenue Management, and hotel operations to align pricing strategies, respond to market conditions, and ensure accurate turnover and seamless execution of group programs and events.

• Serve as a senior brand ambassador and client experience leaderby delivering refined, personalized service at every touchpoint; creating compelling proposals and presentations; and hosting site visits, hotel tours, FAMs, tradeshows, client entertainment, and industry events.

• Provide sales team leadership and mentorshipby serving as a senior resource and role model, participating in and leading sales meetings and presentations as appropriate, and supporting onboarding and development through knowledge-sharing and best-practice guidance.

Click here ( to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.

SALARY INFORMATION:

The base salary for this position ranges from $76,000 to $95,200 . This range reflects the competitive compensation expected at Park Hyatt Chicago . Actual pay will be commensurate with experience.

WE ARE EVOLVING THE FUTURE OF THE HOSPITALITY INDUSTRY:

Hyatt is a global leader in the hospitality industry connecting the world through care. We provide more human, more authentic and more meaningful experiences to our colleagues and guests in our hotel locations spanning across 69 countries. As people who care, we believe in making a positive impact and providing resources so our people can be their best. Because when our people are at their best, we can provide the best experiences for our guests.

WE’RE OPENING DOORS FOR ALL:

No matter what career stage you're in, you'll find a home here at Hyatt. Each day is an opportunity to chart your own journey, go after new opportunities and discover a career you never knew existed. That's because we understand the importance of opening doors and expanding horizons while supporting you in your personal and professional development.

“CARE CONNECTS US” IS OUR GUIDING PRINCIPLE:

It’s the belief that it all starts with people who care. We see it in the way we treat each other and our guests. It's our superpower. It’s how we create a culture of warmth, empathy and respect that results in more genuine connections and creating inclusive environments, together.

BENEFITS:

• Health Insurance Eligibility: Available after 30 days of employment.

• 401(k) Eligibility: Available after 30 days of employment.

• 401(k) Matching Contribution: Eligible after 1 year of employment (limited match).

• Monthly Fitness Membership Reimbursement: Available up to a specified limit.

• Qualified Parking & Transportation Tax Exemption: Subject to eligibility.

• Paid Time Off & Holidays: Provided according to company policy.

PERKS:

• Discounted Colleague Rate Room Nights: Available based on room availability.

• Complimentary Room Nights: Offered based on availability.

• Complimentary Meals: Available in the colleague dining room.

• On-Site Bike Rack: Provided for colleague use.

Qualifications:

• Minimum of 8 years of hotel group sales experience , preferably within upscale or luxury hotel environments.

• Demonstrated success managing complex group accounts and exceeding revenue goals.

• Exceptional prospecting, negotiation, and relationship-building skills.

• Strong understanding of revenue management principles and the ability to craft financially sound, strategic group sales proposals.

• Strategic, dynamic thinker with the ability to work independently and lead initiatives with minimal oversight.

• Proven ability to lead by influence , mentor peers, and positively impact team performance without direct supervisory responsibility.

• Highly polished communicator with excellent verbal, written, and presentation skills.

• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.

• Service-driven mindset with a passion for luxury hospitality and exceeding guest expectations.

• Proficiency in general computer applications; experience with Envision Sales and other Hyatt systems preferred.

• Bachelor’s degree in hospitality, business management, or a related field preferred.

• Willingness and ability to travel for tradeshows, conferences, and client development opportunities.

Join Park Hyatt Chicago and become part of a legacy where excellence isn't just a standard—it's a way of life. Elevate your career with us!

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Primary Location: US-IL-Chicago

Organization: Park Hyatt Chicago

Pay Basis: Yearly

Job Level: Full-time

Job: Sales

Req ID: CHI015443

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.