Front Desk Coordinator

Job Title

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Responsibilities

• Schedule patients following appointment scheduling criteria. Allow appropriate time intervals between patients. Direct new patients to arrive 15 minutes early to complete applicable paperwork. Direct patients to obtain studies and/or medical records to bring to their appointment. Act as a resource to patients to obtain medical records. If applicable, process referrals or direct patients to obtain referrals from their insurance carrier prior to office visit.
• Greet patients at the front desk. Scan insurance card(s) and photo ID into ECW. Collects applicable copays, coinsurance, deductibles and past due balances. Ensures that a new patient information sheet is filled out on all patients and Consent to Treat/HIPAA authorization are completed annually and that necessary information changes are made at each visit.
• Answer promptly before the third ring in a courteous and professional manner. Transfer call to appropriate department. Document clear and concise messages into eClinical Works.
• Scanning of incoming documents into ECW. Troubleshoot problems with computers, fax machines, and printers. Fax reports as requested through ECW. Send medical records requests to appropriate party. May be responsible for completing prior authorizations for testing/procedures. Verify demographics and insurance are complete and accurate, enters pharmacy information, enables patients for the eCW patient portal, updates the patient status in eCW as arrived, and verifies referrals if applicable. Schedule patients next appointment / schedule any test as physician directed Retrieve/enter referrals if applicable.

Credentials

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• Medical office experience preferred

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.