CalBIS Operations Support Analyst

Job Description and Duties

This is a re-advertisement. If you have previously applied, do not re-apply. Your application will still be considered.

The CalBIS Analyst will receive direct supervision from the Programs & Outreach Associate Deputy  Director and Business Development Associate Deputy Director of California Business Investment  Services (CalBIS) unit, and general program direction from the Deputy Director.

Please take this 5-minute GO-Biz Recruitment survey to tell us how you found out about this job: 

You will find additional information about the job in the .

Working Conditions

Hybrid:  this position is eligible for a hybrid telework schedule and requires reporting in-person at headquarters in Sacramento 2 times a week . As a result of the Governor’s executive order, GO-Biz employees will  be required to come into the office in Sacramento at least four times a week, projected to be effective July 1, 2026 . #li-hybrid

Special Requirements

Exam Requirements:
Unless you have transfer or reinstatement eligibility, please take the Analyst I exam to obtain eligibility for this position: ?

Educational Requirements:
If you are using educa tion as your b asis of meeting the minimum qualifications, you must provide school transcripts. Diplomas are not accepted in lieu of transcripts. Please review the minimum qualifications by clicking the?link under the?"Minimum Requirements" section above.

Employment Application:
I nterested applicants must fill out the "Employment History" section of the?State Application (STD 678)?with all relevant experience?to be considered?for this position.?GO-Biz will not review attached resumes in lieu of the Employment History section of the State Application (STD 678). Failure to fill out the Employment History section of the State Application (STD 678) will?result in disqualification.? 

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Knowledge of:
• Customer Relationship Management Systems and tools to organize the team in a fast pace working

environment.

• Federal, state and local programs applicable to business and job development.

• Principles of consensus building and strategies for directing highly sensitive business development

projects.

• Statewide workforce and economic development trends and issues.

• Techniques used in researching and analyzing business development opportunities.

• Principles and practices of program management.

Ability to:

• Work independently with only general oversight.

• Develop policy, conduct and implement strategic planning, and evaluate programs.

• Write reports, proposals, and analyses.

• Work cooperatively and in coordination with other staff, state and federal agencies, and local

organizations.

• Plan and conduct meetings, conferences and seminars, and make presentations at public events.

• Assume responsibility for complex, sensitive consulting projects of a multi-issue, multi-jurisdictional,

highly regulated or environmentally sensitive nature.

Benefits

There are many benefits to joining our team!  The State of California offers a generous benefits package, including but not limited to: 

• Medical Benefits (health, dental, and vision) 
• Work life balance (most positions qualify for flexible work hours and schedules, and a minimum of 10 days of paid leave annually – specific accrual rates can be found  here ). 
• Paid Holidays and leave (family medical leave, military leave, etc.)  
• Defined benefit retirement program with CalPERS
• Savings Plus Program (401(k), 457) 
• School loan forgiveness under federal Public Service Loan Forgiveness 
• Commute Program
• Employee Wellness Program (discounts to health clubs)
• Employee Assistance Program 
• Medical/Dependent Care Reimbursement Accounts 
• ScholarShare (college savings account)
• On-the-job training and professional development 
• Most positions qualify for annual raises until you reach the maximum salary for that position, subject to meeting performance standards

Click  here  to view all the benefits available to state employees!

Salary

IN MOST CASES, ALL NEW TO STATE EMPLOYEES MUST START AT THE MINIMUM OF THE POSTED SALARY RANGE. 

In July 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025). Under this program, employees’ monthly base pay is reduced in exchange for paid leave credits. This position is subject to PLP 2025. The specific rate of pay reduction and corresponding leave credits are  determined by the employee’s bargaining unit and classification. Please refer to the California Department of Human Resources ( CalHR ) website  here for details  regarding the applicable PLP 2025 provisions. The salary listed in this  job advertisement does not reflect the pay reduction or corresponding leave credits associated with PLP 2025, which  remains in effect through June 30, 2027.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - All applicants must provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Please review the Statement of Qualifications (SOQ) section above for instructions. Failure to upload a SOQ responding to the information requested may result in disqualification.  
  The SOQ must be in 12-point font, single-spaced, and no more than 2page(s) in length. The SOQ must address the following in numerical order; do not consolidate responses:
  1. Please describe your experience working with Customer Relationship Management (CRM) systems. Include specific CRM platforms you've used (e.g., Salesforce, Microsoft Dynamics, Hubspot), your role in using or managing the system, and how you used it to support business processes, track engagement, or improve workflow efficiency.
  2. Please describe your experience using virtual tools. In your response, include your familiarity with Microsoft Outlook, Teams, Planner, and SharePoint; Canva; Mailchimp; and any tools you have used for scheduling webinars, sharing information, coordinating schedules, distributing information internally and externally, managing projects, and streamlining communication.