Customer service representative

Have customer service or phone experience and feel ready to turn that experience into a rewarding, long-term career?

Our client is an industry-leading manufacturer based in West Sayville, NY specializing in essential power systems and electronic equipment for fire, EMS, and emergency services. When first responders answer a call, they count on their products to perform flawlessly-and they are looking for a motivated candidate to join their team as a Customer Service Representative!

If you have a great phone presence, a great work ethic, and a drive to learn, we will provide the hands-on training you need to succeed and grow!

salary: $20 - $21 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: No Degree Required

Responsibilities

• Act as the dedicated, primary point of contact for an assigned portfolio of client accounts.
• Handle roughly 10-15 calls and emails daily regarding product quotes, pricing, order status, and availability.
• Learn to provide basic technical troubleshooting and support for specialty vehicle electrical products (chargers, pumps, monitors).
• Process purchase orders and update customer details using Microsoft Excel and our specialized software.
• Coordinate directly with production teams to track orders and ensure timely deliveries.

Skills

• Follow-up
• Active Listening
• Telephone Etiquette
• Empathy
• CRM
• Typing Skills
• Customer Service
• Customer Relations
• Customer support
• Order Entry
• Sales Support
• Administrative Duties
• Troubleshooting
• Account Management

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.