Field Service Technician

Field Service TechnicianLytx is hiring Field Service Technicians as field-based trial support positions across key U.S. markets. This is a hands-on, on-the-ground role for someone who takes pride in doing installs right the first time. You will be the Lytx-badged professional who shows up to every trial install site, performs the installation, makes sure the hardware is right, and doesn't leave until every vehicle is activated and recording.What You'll DoMaintain and stock your trial hardware kit; manage hardware rotation to keep inventory currentSource replacement parts locally when needed for standard components to prevent day-of delaysConduct pre-site vehicle assessments for complex trials before install dayPerform hardware installations on standard commercial vehicles — hardwired, diagnostic, and basic AUX Hub configurationsPerform basic field diagnostics: verify device connectivity, confirm recording, identify and resolve common activation issues using DMM and device diagnostic toolsInspect and verify every vehicle before accepting it — no vehicle leaves without confirmed recordingCommunicate install progress and completion to the customer's fleet manager professionallyAnswer basic product questions on-site; escalate deeper product, settings, or feature inquiries to the AE or SETrack hardware inventory; flag supply issues to IPM before they become day-of problemsEscalate expanded deployment scope to CPM, product questions to AE/SE, and advanced technical installs to FSEOther duties as assignedWhat We're Looking ForRequired2–4 years of hands-on hardware installation experience — vehicle telematics preferred, vehicle audio/visual installations, 12V, alarm/security, HVAC, or similarMechanically competent: understands device mounting, cable routing, and power connections in commercial vehiclesBasic 12/24v electrical understanding; able to take voltage, current, and continuity measurements with a digital multimeter (DMM)Comfortable working in fleet yards, trucking facilities, and industrial locations — including outdoor work in varying weather conditionsDetail-oriented: install quality and documentation are non-negotiableProfessional customer-facing presence; represents Lytx credibly with fleet managers and operations staffValid driver's license; willing to travel locally/regionally frequently, nationally periodically, and internationally occasionally. Travel expected 80%+Willing to work weekends and overtime as needed; overnight travel required periodically for out-of-market deploymentsPreferredIdeally Lytx, Samsara, Motive, Geotab, or other fleet telematics hardware installation experienceFamiliarity with fleet telematics installation best practices for both light and heavy duty vehiclesMECP (Mobile Electronics Certification Program), ASE, or OEM manufacturer certification — highly desiredExperience with Class 7–8 or specialty commercial vehicle configurationsBasic device activation, firmware, or connectivity verification experienceExperience coordinating or supervising a small install crewBenefitsMedical, dental and vision insuranceHealth Savings AccountFlexible Spending AccountsTelehealth401(k) and 401(k) matchLife and AD&D insuranceShort-Term and Long-Term DisabilityFTO or PTOEmployee Well-Being program11 paid holidays plus 1 inclusive holiday per yearVolunteer Time OffEmployee Referral programEducation Reimbursement ProgramEmployee Recognition and Appreciation programAdditional perk and voluntary benefit programsHourly rate is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring hourly rate for this position is:$33.42 - $42.55If you're looking for meaningful work, a team that challenges and supports you, and the chance to grow your career while making a real impact, we'd love to meet you.Together, we're helping make roadways safer and saving lives!Lytx, Inc. is proud to be an equal opportunity employer. We're committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email View email address on click.appcast.io . Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.